OC Sports and Rehab slashes billing errors and migration fears with SPRY
Learn how OC Sports and Rehab upgraded without data loss or downtime
Clinic: OC Sports and Rehab, a leading rehabilitative clinic in Orange County, California.
Challenge: Athena Health created workflow inefficiencies, low claim accuracy and visibility gaps; migrations posed risks of downtime and revenue loss.
Transition: SPRY migrated all data, workflows and custom templates over one weekend with zero downtime.
Impact: The clinic maintained continuity of care, improved billing cycle speed and strengthened cash flow.
Client Overview
Founded by Cary Costa, OC Sports and Rehab serves patients across Orange County with a focus on personalized rehabilitative care. The clinic is known for its patient-first approach and commitment to advanced therapy techniques.
Despite its reputation, Cary faced growing frustration with outdated systems that slowed staff, created billing issues, and threatened revenue reliability.
The Challenge
Cary was hesitant to migrate from Athena Health after a frustrating onboarding experience, but inefficiencies were mounting:
These limitations caused ripple effects across the business:
Data Loss & Disruptions – Migrations risk up to 30% downtime, threatening care and revenue
Revenue Impact – Poor transitions can cause 10–20% revenue loss during the switch
Billing Challenges – Clean claim rates stuck at 75%, with risk of 15% more leakage during migration
Staff Overwhelm – Transitions can reduce productivity by 25% and lower morale
Loss of Custom Workflows – Years of macros and templates risked being erased
Why They Chose SPRY
Cary needed a partner that could deliver a flawless migration, protect revenue, and enhance, not erase his clinic’s workflows.
SPRY stood out for:
Proven Track Record of seamless migrations at clinics like Movement PT and Excel PT
Workflow Customisation that preserved and improved Cary’s existing macros and templates
Automated Data Migration at no extra cost, with zero data loss
Responsive Support with sub-4-minute response times
Solutions in Action
SPRY delivered a smooth and immediate impact:
Weekend Migration with Zero Downtime – All data transferred automatically; by Monday, the clinic was fully operational.
Automated Data Migration – Entire database, including patient records and appointment histories, moved seamlessly at no cost.
Workflows – Athena Health templates and macros were not only preserved but enhanced with AI.
Effortless Integration – Clinical documentation and billing synced seamlessly; no third-party tools required.
Unmatched Support – Fast, reliable help whenever the team needed reassurance.
Cary shared.
Outcomes with SPRY
SPRY simplified workflows, minimized disruptions, and kept staff focused on care.
SPRY’s stability allowed Cary’s team to maintain patient-first service through the transition.
SPRY delivered stronger billing performance and faster cash flow.
The SPRY Advantage
With SPRY, OC Sports and Rehab achieved:
No interruption to care: patients experienced continuous service despite the transition.
Improved operational efficiency: unified data systems shorten workflows and simplify tasks.
Protected and improved workflows:
custom templates were maintained and enhanced with AI.
Strengthened cash flow: faster billing cycles and higher claim accuracy boost revenue.
Cary shared.