Excel Therapy boosts revenue by $50K with SPRY

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"The first time I sent a message to support, I had a response in three minutes!..
Bryan Davis

Excel Therapy, LLC is a physical therapy group practice based in Panama City, Florida.

Previous EMRs (Redoc, WebPT) created billing errors, limited visibility, recurring outages, and rising costs.

SPRY migrated Excel’s data in just 2 days, with smooth installation, training, and support.

The clinic achieved $50K revenue growth, 24-hour claims processing, and 100% uptime.

“Using WebPT was difficult due to several issues. We dealt with limited data visibility, an overly complex billing system, recurring outages, and high costs. To make matters worse, there was no reliable support available when we needed it,” Davis explained.

Client Overview

Founded in 2011, Excel Therapy is co-owned by Bryan Davis, DPT.
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The clinic specializes in physical therapy services and is committed to delivering care while navigating the financial pressures of declining reimbursements.

The Challenge

Excel relied on legacy EMRs that failed to keep pace with the clinic’s growth

These limitations caused ripple effects across the business:

Limited Data Visibility–  and overly complex billing workflows

Recurring Outages – that disrupted patient schedules

High Costs – for compliance tools and add-ons

Delayed Claims Processing – that hurt cash flow

Poor Support – when issues arose

What began as small inefficiencies snowballed into systemic problems affecting cash flow, compliance, and patient care.

Why They Chose SPRY

After difficult migrations with Redoc and WebPT, Davis was wary of switching again.

SPRY stood out for:

Rapid Migration Promise, delivered in 2 days vs. 30 days or more elsewhere

Customizable Configuration aligned to Excel’s workflows

Seamless Installation & Training that minimized disruption

Responsive Support with response times under 3 minutes

“Switching EMRs had always been a nightmare for us, having gone through it twice before… So, when we decided to move to SPRY, I was naturally apprehensive,” he recalled.

Solutions in Action

SPRY transformed Excel’s operations from day one:

2-Day Migration, all data transitioned without delays or errors

Thorough Training that eased adoption for staff and therapists

Custom Configuration tailored to Excel’s needs

Real-Time Visibility into clinical and billing data

“The first time I sent a message to support, I had a response in three minutes! Fixes were implemented within 24 hours,” Davis noted.

Outcomes with SPRY

Reduced Admin Costs

SPRY streamlined workflows and eliminated outages.

100% uptime, no schedule disruptions from software failures
Built-in compliance and automation tools included at no extra cost
Staff freed from manual billing and rework
Increased Patient Visits & Satisfaction

SPRY’s stability ensured patients received uninterrupted care.

No delays from system outages or downtime
Faster scheduling and billing improved the patient experience
Clearer visibility into patient records reduced administrative errors
Maximized Reimbursements

SPRY accelerated billing and improved cash flow.

24-hour claims processing reduced reimbursement delays
$50K revenue increase in the first year through cleaner billing
Improved cash flow and fewer errors compared to legacy EMRs
For Excel Therapy, automation wasn’t just about speed, it directly translated to higher revenue reliability and better bottom-line control.

The SPRY Advantage

With SPRY, Excel Therapy achieved:

2-day migration with no disruptions

$50K increase in revenue within the first year

24-hour claim turnaround

100% uptime for uninterrupted patient care

Future-proof platform with AI-driven architecture

“It felt like SPRY was designed for us. We kept our routines, but everything worked faster and better,”
Cary shared.

Clinic’s Feedback

"Switching to SPRY streamlined our operations and increased revenue. The 24-hour claims processing and real-time data visibility have made a significant difference,"
— Bryan Davis,Excel Therapy DPT