Resolve clinic issues in minutes, not hours
Book a DemoOur support team responds to your first message within 3 minutes, far faster than the 24–48 hour industry standard. No long queues, no delays.
Most workflow-blocking issues are fixed in 10–15 minutes, without hand-offs or escalation. Your clinic stays up and running.
As your practice grows, support volume shrinks. Clinics report 50% fewer tickets per 1,000 appointments after go-live.
SPRY meets 100% of SLAs on critical issues, ensuring urgent requests are always resolved on time.
Less than 3% of cases are escalated. Nearly all issues are resolved in the first interaction.
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Our average first response time is under 3 minutes—far below the industry average of 24–48 hours.
We resolve everything from workflow blockers to billing errors. Most are fixed in 10–15 minutes.
Yes. Every SPRY plan includes on-demand support with no additional charges.
No. SPRY is built for real-time help—our support responds without ticket delays or long queues.
Unlikely. Less than 3% of tickets require escalation. Most issues are resolved during the first interaction.
Actually, no. Clinics typically see a 30–40% drop in support tickets within four weeks of going live, even as volume grows.
All critical tickets are resolved within SLA. We’ve maintained 100% SLA compliance on urgent issues.