Customer Support

Fast Support. Zero Bottlenecks.

Resolve clinic issues in minutes, not hours

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50%

Drop in Support Volume
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40%

Fewer tickets post go-live
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100%

SLA Compliance on Critical Issues
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<3%

Escalation Rate

How SPRY’s Support Works

Get Help in Under 3 Minutes

Our support team responds to your first message within 3 minutes, far faster than the 24–48 hour industry standard. No long queues, no delays.

Resolved in One Go

Most workflow-blocking issues are fixed in 10–15 minutes, without hand-offs or escalation. Your clinic stays up and running.

Built to Scale With You

As your practice grows, support volume shrinks. Clinics report 50% fewer tickets per 1,000 appointments after go-live.

Proven Reliability

SPRY meets 100% of SLAs on critical issues, ensuring urgent requests are always resolved on time.

No Runaround

Less than 3% of cases are escalated. Nearly all issues are resolved in the first interaction.

See it for yourself

From Startup Clinics to Multi-Specialty Clinics
See Why We’re the #1 Choice.

Impact Performance Physical Therapy
“What I like best about Spry is the outstanding customer support and the incredibly friendly staff. They go above and beyond to work with you to personalize the system to meet your specific needs, which makes a huge difference. Their commitment to incorporating technology in meaningful ways is also impressive — it's clear they're focused on making documentation as easy and efficient as possible.”

Alexandra Piotrowski

Physical Therapy
Ready to Roll Physical Therapy
I just wanted to thank you for all your
hard work regarding my credentialing...
Since youʼve taken over, I am much
less worried about everything being
done correctly. I appreciate your
knowledge and professionalism

Anne Heinritz, P

Owner
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Tired of waiting 2 days for a reply? Get real answers in minutes

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Got questions? We’ve got answers.

Need more help? Reach out to us.

How quickly can I expect a response from SPRY Support?
What kind of issues does the support team handle?
Is support included in my plan?
Do I need to raise tickets through a portal?
Will my issue be escalated multiple times?
Do support volumes increase as my clinic grows?
What happens if I have a critical issue?