#1 EHR for PT/OT Rehab
★★★★★4.8/5.0

Fill Open Slots Before They Become Lost Revenue

SPRY Smart Waitlist matches cancellations and reschedules with eligible waitlisted patients, then uses clinic-defined rules to help your team send the right invite at the right time.

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75%
reduction in documentation time
80%
therapist retention at 60 days
18×
Therapist retention at 60 days

Trusted by 1000+ Rehab Therapy Clinics

THE CHALLENGE

Rehab Schedules Change Fast. Most Waitlists Don’t Keep Up

Open slots affect more than the calendar

A cancellation is not just an empty appointment. It can mean unused provider time, delayed care for a patient waiting to get in, and lost revenue for a visit the clinic could have recovered.

The right replacement is rarely obvious

Rehab teams cannot fill openings with the first available patient. Appointment type, provider continuity, eval capacity, location, visit cadence, time preferences, and plan-of-care needs all matter.

Static waitlists miss the
moment

Most waitlists store who is waiting, but they do not actively match patients to openings as schedules change. The work of deciding who fits, who to contact, and how quickly to act still falls on the team.

CASE STUDY

Real Results From Smarter Schedule Recovery

SPRY helps rehab teams recover cancellations faster by matching open slots with the right patients, visit types, providers, locations, and timing rules.

70%
Cancellations booked
29%
Waitlist conversion
~7%
Typical conversion benchmark
10–15 min → 3–4 min
Eval scheduling call time

“The patient has full autonomy on picking which one of the slots works best for them.”

BJ Pataria, Founder, Motion PT

|
3 clinics | Central Valley, California
THE TRANSFORMATION

From Manual Waitlists to Smart Slot Filling

CAPABILITY
WITHOUT SPRY
WITH SPRY
Waitlist management
Spreadsheets, notes, sticky lists, and manual tracking
Waitlist managed inside the scheduling workflow
Open slot detection
Staff notices a cancellation and starts searching
SPRY identifies openings created by cancellations or reschedules
Patient matching
Staff manually checks who might fit
SPRY applies appointment type, provider, timing, and clinic rules
Invite order
Staff decides who to contact first
SPRY can rank eligible matches
Urgent openings
Same manual process, even when time is short
Broadcast logic can help reach matching patients faster
Future openings
Manual follow-up creates conflict risk
Staggered invites reduce double-booking conflicts
Schedule visibility
Updates scattered across tools
Schedule stays connected inside SPRY
FEATURES

Everything Needed to Fill
Open Slots Faster, Built In

Automated or Manual Mode

Choose whether SPRY should run waitlist outreach automatically or let staff review matches before invites go out.

Smart Matching Rules

Match patients by provider, appointment type, location, timing, visit type, and clinic scheduling preferences.

Ranked Patient Matching

SPRY can rank eligible waitlisted patients so the right matches are contacted first.

Staggered Invites

For openings further out, send invites one at a time to reduce conflicts and avoid multiple patients claiming the same appointment.

Broadcast Invites

For urgent openings, reach matching patients faster to improve the chance of filling the slot before it is lost.

Configurable Timing Rules

Set when the waitlist should run, how long invites stay open, and how much notice patients need before the appointment begins.

THE CLINIC IMPACT

Turn Open Slots Into Booked Visits Faster

75%
reduction in documentation time
80%
therapist retention at 60 days
18×
Therapist retention at 60 days
THE WAITLIST MATH

10 cancellations/week  7 appointments recovered

=

7 previously lost openings turned into booked visits

7 appointments/week × 4 weeks

=

28 additional appointments booked every month

Hear How Therapists Stay Present, Finish Notes Faster, and Document With Confidence

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Got questions? We’ve got answers.

Need more help? Reach out to us.

What is SPRY Smart Waitlist?
Can clinics control how the waitlist works?
How does SPRY decide who gets invited?
Is it built for rehab therapy?
How is this different from a manual waitlist?
Can it help fill same-day cancellations?
What is the difference between staggered and broadcast invites?
Does it work with the rest of SPRY?
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