Intelligent Waitlist Management for Faster Patient Access
SPRY’s AI-powered waitlist automatically fills schedule gaps in real time. The system monitors cancellation activity, filters patients by fit, and sends appointment offers, so no slot is left empty and no family is left waiting.
As soon as a cancellation is detected, the system instantly identifies eligible patients from the waitlist and sends a booking link via text or voice.
Prioritized Matching Logic
Matches are based on therapist fit, payer coverage, session type, location, and time-in-queue. The most appropriate patient is offered the opening first.
Real-Time Acceptance and Calendar Sync
Real-time alerts for Medicare and Patients can confirm the appointment immediately from their device. If accepted, the slot is locked in and added to the calendar, without staff intervention.
Sibling and Group Coordination
When families are on the waitlist together (siblings, parent-child), the system groups them and attempts to schedule adjacent or linked time slots.
Custom Filters and Queue Rules
Staff can configure filters by discipline, location, patient status, or payers. Waitlist order is dynamically updated based on new availability and patient readiness.
Operational Impact From a Live, Dynamic Waitlist
01
Cancellations Become Revenue, Not Risk
Every open slot is a chance to serve a patient who’s already waiting, without phone calls or hold music.
02
Front Desk Staff Stay Focused on Care
Instead of spending time calling the next person on the list, staff simply monitor confirmed fills.
03
Families Receive Quicker Access to Appointments
Patients get notified immediately when slots open. Most respond and book within minutes.
04
Multi-Location Coordination Becomes Effortless
The system scans openings across multiple clinics and surfaces the best-fit option for each patient in queue.
05
Scheduling Becomes a Source of Growth
Higher slot utilization means more revenue, better therapist efficiency, and improved patient satisfaction
From Startup Clinics to Multi-Specialty Clinics See Why We’re the #1 Choice.
4.8/ 5.0
BEST Physical Therapy
"SPRY makes scheduling easy, allowing patients to book appointments online."
Noelle Ferree
Physical Therapist
BEST Physical Therapy
"SPRY allows patients to adjust their own schedules, making appointment management seamless. Its efficiency has contributed to my quality of life by saving me many hours."
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