Excel Therapy boosts revenue by $50K with SPRY

With no outages, cleaner billing, and built-in automation, Excel unlocked faster payments and higher returns.

Switching to SPRY streamlined our operations and increased revenue....

Bryan Davis

Clinic: Excel Therapy, LLC - group practice in Panama City, FL

Challenge: Legacy EMRs (Redoc, WebPT) caused billing errors, outages, and high costs

Transition: Data migrated in just 2 days with no downtime and smooth onboarding

Impact: $50K revenue growth, faster reimbursements, stable operations, and reduced staff stress

Client Overview

Founded in 2011, Excel Therapy is co-owned by Bryan Davis, DPT.
‍
The clinic specializes in physical therapy services and is committed to delivering care while navigating the financial pressures of declining reimbursements.

The Challenge

Excel’s old systems created barriers at every level:

These limitations caused ripple effects across the business:

Financial strain– from delayed claims and billing errors

Operational slowdowns – due to complex workflows and outages

Patient frustration – with cancelled visits and billing mistakes

Technology gaps – from costly add-ons and unreliable support

“Using WebPT was difficult due to several issues. We dealt with limited data visibility, an overly complex billing system, recurring outages, and high costs. To make matters worse, there was no reliable support available when we needed it,” Davis explained.

Why They Chose SPRY

After difficult migrations with Redoc and WebPT, Davis was wary of switching again.

SPRY stood out for:

EMR Built for Therapists: Smart SOAP note generation and documentation automation that reduced time spent on clinical admin

Integrated Billing: Claims flowed directly from notes with real-time tracking, automatic eligibility checks, and fewer handoffs

Practice Management Tools: Claims flowed directly from notes with real-time tracking, automatic eligibility checks, and fewer handoffs

Dedicated Support Team : Fast replies, personalized configuration, and proactive check-ins, not just ticket numbers

“Switching EMRs had always been a nightmare for us, having gone through it twice before… So, when we decided to move to SPRY, I was naturally apprehensive,” he recalled.

Solutions in Action

SPRY transformed Excel’s operations from day one:

Migration – All historical data migrated in under 48 hours with no workflow interruptions

Training – Therapists and front desk onboarded quickly with task-specific support

Configuration – Workflows customized to fit existing Excel processes, not forced templates

Visibility – Real-time dashboards helped leaders monitor claims, schedules, and productivity without needing multiple logins

“The first time I sent a message to support, I had a response in three minutes! Fixes were implemented within 24 hours,” Davis noted.

Outcomes with SPRY

Reduced Admin Costs

SPRY streamlined workflows and eliminated outages.

100% uptime, no schedule disruptions from software failures

Built-in compliance and automation tools included at no extra cost

Staff freed from manual billing and rework

Increased Patient Visits & Satisfaction

SPRY’s stability ensured patients received uninterrupted care.

No delays from system outages or downtime

Faster scheduling and billing improved the patient experience

Clearer visibility into patient records reduced administrative errors

Maximized Reimbursements

SPRY accelerated billing and improved cash flow.

24-hour claims processing reduced reimbursement delays

$50K revenue increase in the first year through cleaner billing

Improved cash flow and fewer errors compared to legacy EMRs

The SPRY Advantage

With SPRY, Excel Therapy achieved:

A single platform that unifies EMR, billing, and scheduling workflows

Configurations that match the clinic’s exact processes, not one-size-fits-all templates

Real-time visibility across departments, improving coordination and accountability

Automation that reduces cross-team friction and eliminates repetitive admin work

A support model built on partnership, not ticket numbers, with proactive check-ins and optimization

Clinic’s Feedback

"Switching to SPRY streamlined our operations and increased revenue. The 24-hour claims processing and real-time data visibility have made a significant difference,"

— Bryan Davis,Excel Therapy DPT