BEST Physical Therapy improves clean claim rates to 95% with SPRY

The Challenge

BEST Physical Therapy struggled with a disjointed system, switching between Jane (EMR) and Office Ally (billing).

These limitations caused ripple effects across the business:

Coding Errors —   from manual entry of CPT and ICD-10 codes, leading to frequent denials.

Incomplete Documentation  — that stalled approvals and disrupted billing accuracy.

Underpayment by Insurers  — due to limited visibility into claim statuses.

Neglected Denial Appeals —  many denied claims were left unresolved.

“Switching between systems like Jane and Office Ally was costing us time and money. It felt like we were constantly in catch-up mode,” Marc explained.

Why They Chose SPRY

The clinic needed a single, integrated system that could remove manual steps, prevent revenue leakage, and improve visibility into financial performance.

SPRY stood out for:

Automated Coding Templates to eliminate manual CPT/ICD-10 entry

Authorization Management that flagged missing details before claim submission

Real-Time Payment Tracking with a financial dashboard to spot underpayments

Structured Denial Management that automated appeals and prevented revenue loss

Solutions in Action

SPRY replaced the fragmented Jane + Office Ally setup with one platform designed to handle the entire workflow:

EMR + Billing Integration, no more manual data transfers

Automated Coding populated directly from treatment notes

Authorization Alerts to prevent delays before claim submission

Payment Tracking with real-time visibility and underpayment alerts

Denial Management Tools that ensured appeals were processed

Outcomes with SPRY

Reduced Admin Costs

SPRY automated manual processes and freed staff for higher-value work.

Reduced manual data entry for coding and billing

Automation cut repetitive claim workflows

Staff now focus more on patient care than administrative catch-up

Increased Patient Visits & Satisfaction

SPRY allowed the clinic to redirect staff time and resources to patients.

Smoother workflows freed therapists and staff from billing-related backlogs

Faster intake-to-claim process improved scheduling and throughput

Staff engagement shifted back toward patient experience

Maximized Reimbursements

SPRY strengthened BEST’s financial performance and cash flow.

95% clean claims reduced denials and rejections

30% reduction in claim processing time accelerated reimbursements

Real-time payment tracking improved cash flow visibility and recovery of underpayments

The SPRY Advantage

With SPRY, BEST Physical Therapy achieved:

Eliminated manual entry errors: unifying EMR and billing removes duplicate data entry and reduces mistakes.

Streamlined operations: automation frees staff to focus on patient care instead of billing tasks.

Improved cash flow: higher clean‑claim rates and faster approvals mean payments arrive sooner.

Complete revenue visibility: real‑time dashboards highlight underpayments and optimise recovery.

Ongoing tailored support: a dedicated team continuously refines processes and ensures success.