Excel Therapy boosts patient engagement by 90% with SPRY's digital Kiosk

The Challenge

Manual check-in processes created serious bottlenecks for Excel Therapy.

These limitations caused ripple effects across the business:

Extended Intake Time —  Patients often spent 20–30 minutes filling paperwork on-site.

High Administrative Burden — Front desk staff were tied up with paperwork instead of patient engagement.

Incomplete Documentation — Missing data disrupted evaluations and billing accuracy.

Unstructured Patient Flow — Peak-hour congestion led to delays and frustration

Why They Chose SPRY

Excel Therapy needed a digital solution to eliminate manual paperwork, reduce delays, and create a smoother patient experience. SPRY’s Kiosk stood out for its:

SPRY stood out for:

Self-Service Digital Check-Ins that reduced front desk workload

Accessible, User-Friendly Forms designed for all patients, including elderly

Structured Data Capture ensuring complete intake details before appointments

Automated Outcome Collection to improve documentation accuracy

“In the past, intake paperwork could take 20 to 30 minutes, cutting into appointment time. The Kiosk has significantly reduced that time, allowing for more focus on treatment and improving overall clinic efficiency,” said Bryan Davis, Owner of Excel Therapy.

Solutions in Action

SPRY’s Kiosk was rolled out seamlessly, replacing paper forms with an intuitive, patient-friendly interface:

300+ Initial Evaluations processed via Kiosk in the first six months

Faster Check-Ins even for elderly patients, thanks to simple, accessible design

Insurance Card Uploads reducing billing errors and back-and-forth

Automated Data Collection that fed directly into clinical and billing workflows

“Even elderly patients have adapted well to the Kiosk. It saves them time and allows our staff to answer patient inquiries much quicker. And having patients upload insurance card photos directly has helped reduce billing errors,” Davis noted.

Outcomes with SPRY

Reduced Admin Costs

SPRY reduced workload at the front desk and freed staff for higher-value tasks.

20+ minutes saved per patient for staff

Reduced clerical workload and improved responsiveness

Zero manual paperwork burden

Increased Patient Visits & Satisfaction

SPRY enhanced patient engagement and streamlined scheduling.

50–70% reduction in check-in time (from 20–30 minutes down to under 10)

90% increase in patient engagement with better intake completion

Structured patient flow reduced congestion and delays

Maximized Reimbursements

SPRY improved documentation accuracy and billing performance.

50% more comprehensive profile completion reduced claim rejections

Improved insurance verification lowered billing errors

More complete outcome data enhanced clinical documentation

The SPRY Advantage

With SPRY, Excel Therapy achieved:

Digital intake platform: replaces paper with structured data integrated directly into clinical and billing systems.

Outcome collection at check‑in: automatically gathers clinical metrics.

Accessible design: ensures usability for all age groups.

Integrated verification: captures insurance information up front to reduce billing errors.

Dedicated support: provides configuration and ongoing optimisation.