Motion PT cuts pre-auth time by 99%

Automation eliminated delays and coding errors while ensuring every referral was captured.

SPRY transformed the way we operate

BJ Pataria

Clinic: Motion PT, a fast‑growing multi‑location physical therapy clinic in California.

Challenge: Manual pre‑auths, recurring coding errors and an inflexible EMR led to revenue leakage, write‑offs and missed referrals.

Transition: SPRY’s native AI and end‑to‑end automation removed external tools, automatically created cases and generated payer‑specific forms.

Impact: Pre‑auth processing dropped from 30 minutes to seconds; referrals are never missed; claims move faster, boosting revenue reliability.

“WebPT just couldn’t give us the flexibility to build the workflows we needed,” BJ shared.
“Our clinic had unique processes that required a high level of customization, but instead of streamlining them, we were constantly forced to find workarounds for the system’s limitations.”

Client Overview

Motion PT is a fast-growing physical therapy clinic founded by BJ Pataria, a practicing physical therapist with a passion for technology and automation.
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With multiple locations across California, including Morada and Stockton, Motion PT was scaling quickly and encountering the operational challenges that come with growth.
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BJ, deeply involved in both care delivery and operations, understood early on that automation wasn’t optional. It was critical to delivering care at scale while protecting profitability. But the tools they had simply weren’t keeping up.

The Challenge

Motion PT’s previous EMR, WebPT, lacked the flexibility to adapt to their workflows. Workarounds became the norm, creating inefficiencies across departments.

These limitations caused ripple effects across the business:

Revenue Leakage — from missed billing opportunities and delayed payments

Low Clean Claim Rates — due to recurring coding errors

Manual Pre-Auth Processing— taking over 30 minutes per request

Frequent Write-Offs and Audit Risks — from documentation inconsistencies

Missed Referrals — caused by gaps in patient records and intake handoffs

What began as small inefficiencies snowballed into systemic problems affecting cash flow, compliance, and patient care.

Why They Chose SPRY

Motion PT wasn’t just looking for an EMR upgrade, they needed an integrated platform that could automate workflows, eliminate administrative friction, and scale with their growth.

SPRY stood out for three critical reasons:

Native AI Integration that learns and adapts to the clinic’s workflows, no third-party syncing needed

End-to-End Automation for tasks like patient intake and pre-authorizations

Customizable Workflows that removed the need for workarounds

Motion PT saw SPRY not as a tool, but as a true operating system for the modern rehab clinic.

Solutions in Action

SPRY didn’t just migrate Motion PT onto a new system, it solved the bottlenecks that were slowing them down. By eliminating external dependencies, automating referrals, and streamlining pre-auth workflows, SPRY transformed critical processes from manual and error-prone into instant and reliable.

No External Tools or Plugins Needed, everything was built-in

Fax AI began working on day one, auto-creating patient cases from referrals

Quick Auth API replaced manual pre-auth work with instant payer-specific form generation

Tasks that once required multiple steps, reminders, and follow-ups were now handled in seconds, automatically, accurately, and without friction.

Outcomes with SPRY

Reduced Admin Costs

SPRY’s automation immediately lifted the administrative burden from Motion PT’s team.

Pre-auth time dropped from 30 minutes to a few seconds using Quick Auth API

Referrals were processed automatically with Fax AI, eliminating intake delays and manual entry

Staff no longer relied on workarounds, freeing time for patient care

Maximized Reimbursements

SPRY brought clarity and control to a previously error-prone billing process.

Clean Claim Rates improved with fewer submission errors

Write-Offs & Audit Risk dropped thanks to stronger documentation compliance

Faster Approvals sped up the payment cycle, improving cash flow

For Motion PT, automation wasn’t just about speed, it directly translated to higher revenue reliability and better bottom-line control.

The SPRY Advantage

With SPRY, Motion PT eliminated bottlenecks that had been silently slowing growth. The clinic now runs with fewer delays, greater accuracy, and leaner workflows.

Instant pre‑auth approvals: near‑instant authorization speeds up care and reduces waiting times.

Automated referral capture: every referral is created and scheduled automatically, ensuring no missed opportunities.

High clean‑claim rates: improved documentation and compliance minimise denials and write‑offs.

Predictable cash flow: streamlined approvals and clean claims make revenue reliable and easier to forecast.

Continuous guidance and optimisation: a responsive support team helps refine processes over time.

Clinic’s Feedback

"SPRY transformed the way we operate"

— BJ Noted