SPRY FAQs

RCM and Billing

Documentation

Scheduling

Compliance

Billing & RCM

Can SPRY help streamline my billing process to improve cash flow?

Absolutely! SPRY's integrated billing system automates many manual processes that lead to delays in cash flow. By enabling real-time co-pay collection and providing tools for tracking claim statuses, SPRY helps you achieve higher reimbursement rates and reduce accounts receivable, ultimately improving your clinic's cash flow.

Billing & RCM

How can I customize SPRY to fit the specific needs of my clinic?

SPRY offers a highly customizable platform that allows you to tailor workflows, documentation templates, and billing practices to meet your clinic's unique requirements. This flexibility ensures that you can easily adapt the system to your operational needs without compromising efficiency or compliance.

Billing & RCM

How can SPRY help with managing claims and increasing reimbursement rates?

SPRY enhances claims management through features like real-time eligibility verification and a robust billing dashboard that tracks claim statuses. By automating the billing process and ensuring compliance with insurance requirements, SPRY helps to increase the likelihood of clean claims and timely reimbursements, ultimately improving your bottom line.

Billing & RCM

How does SPRY ensure data integrity during the migration process?

We understand that data migration can be daunting, especially concerning data integrity. SPRY employs a thorough auditing process to verify data accuracy before, during, and after migration. Our team works closely with you to ensure that no key clinical information is lost, allowing for a smooth transition to our platform.

Billing & RCM

How does SPRY's automated billing feature work?

SPRY's automated billing feature streamlines the entire billing process by automatically generating and sending invoices based on the patient’s treatment plan. It reduces the time spent on manual entry and helps to minimize errors, ensuring that payments are processed efficiently and accurately.

Billing & RCM

Is SPRY capable of integrating with my existing systems?

Yes, SPRY is designed with integration in mind. Our platform can seamlessly connect with your existing EMR and scheduling systems, reducing the need for duplicate data entry and ensuring that all your patient information is synchronized across platforms. This integration enhances operational efficiency and improves the overall patient experience.

Billing & RCM

What are the key benefits of using SPRY for billing and revenue cycle management?

SPRY offers a comprehensive billing and RCM solution that enhances the efficiency of your operations. With automated billing processes, real-time eligibility checks, and a transparent billing system, you can reduce claim processing times and minimize errors. Our AI Scribe feature also helps streamline documentation, ensuring that your billing is accurate and compliant with CPT and ICD-10 codes.

Billing & RCM

What features does SPRY offer to help with compliance and reduce billing errors?

SPRY includes built-in billing rules and coding integrations that automatically check for compliance with CPT and ICD-10 requirements. This reduces the chances of errors that could lead to claim delays and denials. Additionally, our customizable documentation templates ensure that all necessary information is captured accurately for billing purposes.

Billing & RCM

What if I have concerns about the timing of the migration and go-live date?

We recognize that timing is critical for your clinic's operations. SPRY provides a clear timeline and detailed project management to ensure that you are ready for the go-live date. Our team will work with you to address any staffing or workload concerns, ensuring that the transition does not disrupt your clinic's operations.

Billing & RCM

What support does SPRY provide during the onboarding and training process?

SPRY offers comprehensive onboarding support to ensure a smooth transition to our platform. Our dedicated support team is available to guide you through the setup, provide training sessions for your staff, and assist with any questions that arise during the migration process. We aim to make your go-live experience as seamless as possible.

Documentation (EMR)

Can SPRY assist with managing patient records and billing without manual processes?

Yes, SPRY is designed to eliminate manual processes by integrating EMR, patient management, scheduling, and billing into one comprehensive solution. This integration reduces errors and saves time, allowing clinic staff to focus on delivering high-quality patient care rather than administrative tasks.

Documentation (EMR)

Can SPRY help with billing inefficiencies associated with documentation?

Absolutely! SPRY integrates documentation with billing processes, which significantly reduces billing errors and improves claim processing times. Our automated billing modules not only streamline the submission of claims but also ensure that accurate CPT codes and modifiers are applied, leading to faster reimbursements and improved cash flow for your practice.

Documentation (EMR)

How does SPRY ensure compliance with documentation requirements?

SPRY offers customizable templates that adhere to regulatory requirements, helping clinics stay compliant with care plan expirations and documentation standards. Our AI-generated clinical summaries and auto-populating forms help maintain accurate records, thus reducing the risk of compliance issues that can lead to audits or penalties.

Documentation (EMR)

How does SPRY ensure that documentation is accessible even during connectivity issues?

SPRY includes a Therapist Companion App that provides offline access to patient records and documentation features. This is particularly beneficial for clinics experiencing connectivity issues, ensuring that therapists can continue to document care without interruptions. The app also allows for seamless synchronization once connectivity is restored, ensuring that all data is up-to-date.

Documentation (EMR)

How does SPRY handle the documentation needs of multi-location clinics?

For multi-location clinics, SPRY offers robust features that improve visibility and standardization across all locations. Our documentation templates can be customized for specific practices, while the AI scribe feature ensures that all locations maintain consistent and accurate clinical records. This centralized approach enhances collaboration and communication among therapists and administrative staff.

Documentation (EMR)

How does SPRY improve data migration and integrity during the transition to your EMR system?

SPRY prioritizes data integrity during migration by implementing thorough auditing processes to ensure no data is lost in the transition. Our dedicated support team guides clinics through each step, ensuring that all patient records and billing information are accurately transferred. This alleviates concerns regarding data integrity and helps maintain continuity in patient care.

Documentation (EMR)

What challenges do clinics face with documentation workflows, and how can SPRY help?

Clinics often struggle with complex documentation workflows that can lead to inefficiencies, delays in patient care, and errors in billing. SPRY addresses these challenges with customizable documentation templates and an AI-powered scribe feature that auto-generates clinical notes in real-time. This not only streamlines the documentation process but also ensures accuracy and compliance with care plan expirations, enhancing overall operational efficiency.

Documentation (EMR)

What features does SPRY offer to enhance the patient experience during documentation?

SPRY enhances the patient experience through an automated intake process that simplifies patient registration with digital forms. Additionally, our real-time online scheduling and automated communication features keep patients informed and engaged. These functionalities help clinics reduce administrative burdens and focus more on patient care.

Documentation (EMR)

What if my clinic has unique documentation needs?

SPRY is highly customizable, allowing clinics to tailor documentation templates and workflows to meet their specific needs. Whether you require specialized documentation for different therapy types or have unique compliance requirements, our platform can be adapted to suit your practice, ensuring that all documentation processes are efficient and effective.

Documentation (EMR)

What support does SPRY provide during the onboarding process?

SPRY provides comprehensive support during the onboarding process, which typically takes 3-6 weeks. Our team offers training sessions tailored to your clinic's needs, ensuring that staff are comfortable using the software. We also provide continuous support post-implementation to address any questions or concerns that may arise.

Scheduling & Front Desk

Can SPRY integrate with my existing systems for seamless scheduling?

Absolutely! SPRY is designed with integration in mind, allowing seamless connectivity with various systems you may already use. This capability ensures that your scheduling, billing, and documentation processes are cohesive, minimizing data silos and enhancing operational efficiency.

Scheduling & Front Desk

How can SPRY help my clinic manage therapist schedules efficiently?

SPRY offers a calendar view with filtering options that allow you to manage multiple therapists’ schedules effortlessly. You can assign appointments based on therapist availability and specialties, creating a harmonious workflow that maximizes your staff’s productivity.

Scheduling & Front Desk

How does SPRY address data migration concerns during the switch to your platform?

SPRY prioritizes data integrity with a meticulous data migration process. We conduct thorough audits to ensure that no data is lost during the transition. Our expert support team is available to guide you through the entire migration, offering reassurance and clarity along the way.

Scheduling & Front Desk

How does SPRY help with communicating appointment details to patients?

SPRY’s automated communication system sends timely reminders and confirmations via SMS or email. This proactive approach keeps patients informed about their upcoming appointments, reduces missed appointments, and enhances overall patient engagement.

Scheduling & Front Desk

How does SPRY streamline the patient scheduling process?

SPRY offers real-time online scheduling that allows patients to book appointments based on dynamic availability. This feature minimizes scheduling conflicts and ensures that your clinic operates efficiently. The automated communication system sends reminders and confirmations to patients, reducing no-show rates and enhancing the overall patient experience.

Scheduling & Front Desk

How does the automated patient intake process work?

The automated patient intake process allows patients to complete their forms online before their appointment. This not only saves time during the visit but also ensures that the information collected is accurate and readily available for therapists. SPRY’s customizable templates and auto-populating fields streamline this process effectively.

Scheduling & Front Desk

What are the customization options available for scheduling in SPRY?

SPRY provides a range of customization options to fit the unique needs of your clinic. You can adjust clinic hours, set specific appointment types, and configure scheduling rules based on your operational requirements. This flexibility ensures you can tailor the system to match your clinic's workflow seamlessly.

Scheduling & Front Desk

What features does SPRY provide to manage appointment cancellations and rescheduling?

SPRY enables easy management of appointment cancellations and rescheduling through its user-friendly interface. Patients can modify their appointments online, and staff members receive instant notifications, allowing for quick adjustments. This flexibility helps maintain an organized schedule and improves patient satisfaction.

Scheduling & Front Desk

What measures does SPRY take to prevent double bookings?

SPRY employs a robust scheduling algorithm that constantly updates availability in real-time. This intelligent system reduces the chances of double bookings and manages appointment lengths effectively, ensuring that your clinic runs smoothly and without scheduling conflicts.

Scheduling & Front Desk

What support does SPRY provide during the onboarding process for scheduling features?

SPRY offers comprehensive training and support during the onboarding process. Our team will walk you through the scheduling features, ensuring that your staff is comfortable and proficient in using the system. We understand the importance of a smooth transition, especially with upcoming patient volumes.

Compliance & Reporting

Can SPRY assist in billing compliance related to CPT and ICD-10 codes?

Yes! SPRY offers automated billing settings that help to ensure compliance with CPT and ICD-10 coding. Our system provides integrated eligibility checks and automated claim submissions, which significantly reduces the risk of coding errors and claim delays.

Compliance & Reporting

Can SPRY assist with the complexities of managing multiple insurance cases?

Absolutely! SPRY's robust billing system automates the management of multiple insurance cases, ensuring compliance with respective billing rules. With features like bulk invoicing automation and customizable reports, you can streamline your billing processes efficiently.

Compliance & Reporting

How does SPRY ensure data integrity during the onboarding and migration process?

SPRY prioritizes data accuracy with a robust data migration plan that includes verification steps. Our team offers transparent communication and regular updates during the onboarding process, ensuring that your clinical and billing data is transferred accurately and securely.

Compliance & Reporting

How does SPRY handle patient data security and retention?

SPRY follows strict data protection regulations and employs advanced encryption methods to safeguard patient data. Our system also includes features for legal record retention, ensuring that you remain compliant with retention laws for clinical documentation.

Compliance & Reporting

How does SPRY help in improving the accuracy and reliability of reports?

SPRY's enhanced reporting capabilities utilize real-time data to minimize errors and improve accuracy. Features like customizable templates and automated report generation ensure that you can produce reliable reports quickly, facilitating better communication with referring physicians.

Compliance & Reporting

How does SPRY help with care plan expirations and renewal processes?

SPRY features built-in reminders for care plan expirations, allowing you to proactively manage renewals. This ensures that you remain compliant with healthcare regulations and avoids potential disruptions in patient care.

Compliance & Reporting

What are the benefits of using SPRY’s AI-powered scribe for documentation?

SPRY’s AI-powered scribe captures clinical sessions in real-time, reducing the manual documentation burden on your therapists. This ensures high compliance with documentation standards and improves the accuracy of clinical records while allowing clinicians to focus more on patient care.By addressing these FAQs, we hope to clarify how SPRY's Compliance & Reporting features can alleviate your pain points and enhance your clinic's operational efficiency.

Compliance & Reporting

What measures does SPRY take to ensure compliance with documentation standards?

SPRY provides customizable templates and auto-populating patient intake forms that adhere to the latest healthcare regulations. With our AI-generated clinical summaries, you can ensure that all necessary documentation is completed accurately and consistently, reducing the risk of compliance issues.

Compliance & Reporting

What reporting capabilities does SPRY offer to track compliance and performance metrics?

SPRY provides customizable dashboards and comprehensive reporting functionalities that allow you to track compliance metrics and performance indicators. This helps in identifying areas for improvement and ensuring that your practice meets regulatory requirements.

Compliance & Reporting

What support does SPRY offer for staff training on compliance and reporting features?

SPRY provides extensive training resources, including webinars, tutorials, and one-on-one guidance. Our support team is dedicated to ensuring that your staff is well-versed in compliance documentation and reporting processes, reducing the learning curve during the transition.

Patient Engagement

Can patients schedule their appointments online with SPRY?

Yes! SPRY’s patient portal supports self-service scheduling, allowing patients to book appointments at their convenience. They can select from available time slots, reducing the burden on your staff and improving patient satisfaction by providing flexibility in managing their healthcare needs.

Patient Engagement

How can I track patient engagement and follow-ups through SPRY?

SPRY provides comprehensive analytics and reporting tools that allow you to monitor patient engagement levels effectively. You can track metrics such as appointment attendance, exercise compliance, and communication responsiveness, enabling you to make informed decisions about patient outreach and care strategies.

Patient Engagement

How does SPRY ensure patient data security during engagement processes?

SPRY prioritizes patient data security by adhering to HIPAA compliance standards. All communications, including those through the patient portal, are encrypted and secure, ensuring that sensitive patient information is protected at all times while maintaining engagement and open communication.

Patient Engagement

How does SPRY handle patient communication?

SPRY enhances patient communication by automating reminders and follow-ups through emails and text messages. This ensures patients stay informed about their appointments, treatment plans, and any necessary actions they need to take, which helps in minimizing missed appointments and improving overall engagement.

Patient Engagement

How does SPRY improve the patient intake process?

SPRY offers customizable documentation templates that simplify the patient intake process. With features like dynamic consent forms and automated eligibility verification, you can ensure that all necessary information is collected efficiently. This reduces confusion and errors, allowing your staff to focus on patient care rather than administrative tasks.

Patient Engagement

Is the patient portal customizable to meet my clinic's specific needs?

Absolutely! SPRY’s patient portal is highly customizable, allowing you to tailor it to your clinic’s specific requirements. You can modify the functionalities, streamline communication, and ensure that it reflects your clinic's branding, enhancing the overall patient experience and engagement.

Patient Engagement

What features does SPRY offer for home exercise programs (HEP)?

The integration of home exercise programs (HEP) within SPRY allows for easy access to a library of exercises, which patients can view via their mobile devices. This feature not only enhances patient engagement through active participation in their recovery but also facilitates better tracking of compliance with prescribed exercises.

Patient Engagement

What if I have existing systems in place? Can SPRY integrate with them?

SPRY is designed to facilitate smooth data migration and integrate with various existing systems. While transitioning, our dedicated support team will assist you in ensuring that all patient data, including engagement history, is seamlessly transferred to minimize disruptions to your practice.

Patient Engagement

What is the Patient Engagement feature, and how does it benefit my practice?

The Patient Engagement feature in SPRY allows for seamless communication and interaction between you and your patients. It includes functionalities like a dedicated patient portal, self-service scheduling, and automated reminders, which enhance patient satisfaction and retention. By centralizing these tools, you can improve patient compliance, reduce no-shows, and streamline the overall patient experience.

Patient Engagement

What kind of support does SPRY offer during and after implementation?

SPRY provides comprehensive support during the implementation process, including training sessions for your staff and ongoing assistance as needed. Our customer service team is readily available to address any questions or concerns, ensuring a smooth transition and continuous improvement in patient engagement practices.

Orthopedics

Can SPRY integrate with existing scheduling systems, like Google Calendar?

Yes, SPRY offers real-time online scheduling and can integrate with Google Calendar to prevent double-bookings, ensuring that your therapists can manage their time effectively. This integration not only enhances the patient experience but also streamlines your clinic's operations, allowing for better appointment management and increased patient satisfaction.

Orthopedics

Does SPRY provide tools for tracking therapist productivity?

Absolutely! SPRY includes comprehensive reporting features that allow you to track therapist productivity and performance metrics. These insights can help you optimize scheduling, improve patient outcomes, and implement pay-for-performance initiatives, ensuring your practice operates at peak efficiency.

Orthopedics

How does SPRY address documentation burdens for orthopedic therapists?

SPRY's AI-powered Scribe feature can generate patient documentation in under a minute, significantly reducing the time therapists spend on paperwork. This allows your team to focus more on patient care rather than administrative tasks. Additionally, our customizable SOAP notes and automated compliance alerts ensure that documentation is both efficient and compliant with industry standards.

Orthopedics

How does SPRY ensure data integrity during migration from our current EMR?

SPRY places a high priority on data integrity during the migration process. Our comprehensive migration strategy includes thorough audits and validations to prevent any data loss or inaccuracies. We work closely with your team to ensure a smooth transition, providing clear communication and support every step of the way, so you can focus on patient care.

Orthopedics

How does SPRY support orthopedic practices in maintaining compliance with Medicare and other payers?

SPRY includes automated compliance alerts that help ensure your documentation and billing practices meet all regulatory requirements. This feature is particularly useful for orthopedic practices that must navigate complex payer regulations, allowing you to focus on delivering quality care without worrying about compliance issues.

Orthopedics

What are the costs associated with switching to SPRY, and how does it compare to our current system?

While pricing can vary based on your clinic's size and specific needs, SPRY is designed to provide significant long-term savings through increased efficiency and reduced billing errors. We encourage prospective clients to compare the full value of SPRY's features—like automated billing, AI documentation, and integrated scheduling—against the operational costs of their current systems to see the potential return on investment.

Orthopedics

What features does SPRY offer to improve billing efficiency for orthopedic practices?

SPRY provides automated billing processes that reduce manual entry, thereby increasing accuracy and minimizing claim submission errors. With our customizable reporting tools, you can track billing performance and identify trends, allowing for more strategic financial management. This means fewer rejected claims and faster revenue cycles, which is crucial for the financial health of your orthopedic practice.

Orthopedics

What happens if we experience issues during the go-live process?

SPRY is committed to making your go-live experience as smooth as possible. Our dedicated support team is available to address any issues that arise during the transition. We also offer a phased approach to implementation, allowing for adjustments based on your clinic’s operational readiness, thus minimizing disruptions to your workflow.

Orthopedics

What measures does SPRY take to enhance patient communication?

SPRY enhances patient communication through automated reminders and follow-ups, which not only improve patient engagement but also reduce no-show rates. Our online scheduling feature allows patients to book appointments seamlessly, providing them with a convenient experience while freeing up your staff from administrative duties.

Orthopedics

What support does SPRY offer during the onboarding process?

SPRY provides comprehensive onboarding that includes weekly syncs and training on best practices tailored to your clinic's needs. Our team will guide you through the setup process, ensuring that you and your staff are comfortable with all features, including the AI Scribe for documentation and the automated communication tools that enhance patient interactions.

Pelvic Health

Can I integrate SPRY with my current billing system?

SPRY's integrated billing platform is designed to work seamlessly with existing systems, eliminating the need for cumbersome data entry across multiple platforms. This integration allows for more efficient billing processes and reduces the risk of errors, providing peace of mind for your Pelvic Health practice.

Pelvic Health

Can SPRY help with insurance compliance for Pelvic Health practices?

Absolutely! SPRY is designed to handle varying insurance requirements efficiently. Our platform includes features that ensure compliance with Medicaid and Tricare regulations, along with customizable SOAP notes that can be tailored to meet specific insurance criteria. This helps mitigate any compliance-related stress, allowing your practice to operate smoothly.

Pelvic Health

How does SPRY assist with Medicare tracking for Pelvic Health services?

SPRY understands the complexities of Medicare tracking, which is crucial for ensuring compliance and maximizing reimbursement. Our integrated billing platform simplifies this process by providing real-time tracking and reporting features, helping you stay informed and compliant with Medicare requirements. This allows you to concentrate on providing quality care rather than worrying about billing intricacies.

Pelvic Health

How does SPRY's patient portal improve patient engagement in Pelvic Health?

SPRY's user-friendly patient portal allows patients to easily access their health information, schedule appointments, and communicate with your practice. This not only enhances patient engagement but also encourages them to take an active role in their treatment plans, which is especially important in Pelvic Health where ongoing communication is crucial.

Pelvic Health

How does the AI documentation feature work in SPRY?

SPRY's AI documentation capabilities allow for quick and accurate note generation based on the information gathered during patient interactions. This feature not only saves time but also improves the accuracy of documentation, ensuring that all necessary details are captured without the burden of manual entry. This is particularly beneficial for Pelvic Health providers who need to document sensitive and complex patient information effectively.

Pelvic Health

Is there a way to customize patient intake forms in SPRY?

Yes, one of the standout features of SPRY is the ability to customize patient intake forms according to the specific needs of your Pelvic Health practice. This ensures that you gather all necessary information from patients while maintaining a streamlined process that enhances patient experience.

Pelvic Health

Is there training available for using SPRY?

Yes, SPRY offers comprehensive training and support to ensure that you and your staff are well-equipped to utilize all the features of our platform effectively. Our dedicated support team is available to assist with any questions or issues that may arise, ensuring a smooth transition to our EMR/RCM solution.

Pelvic Health

What are the benefits of using SPRY for Pelvic Health documentation?

SPRY offers a user-friendly platform designed to streamline documentation processes, specifically tailored for Pelvic Health specialties. With customizable intake forms and auto-population features for exams, you can reduce the time spent on paperwork and focus more on patient care. Our AI capabilities for note generation further enhance efficiency, ensuring that your documentation is both accurate and compliant.

Pelvic Health

What makes SPRY an affordable option for small to medium Pelvic Health clinics?

SPRY provides a cost-effective solution with flexible pricing plans that cater to the unique needs of small to medium Pelvic Health practices. While we understand that pricing can be a concern, our platform's efficiency and integrated features can ultimately lead to significant time and cost savings, making it a worthwhile investment for your practice.

Pelvic Health

When is the best time to implement SPRY in my Pelvic Health practice?

We recommend implementing SPRY as soon as you are ready to transition, ideally before the start of a new fiscal year or at the beginning of a new patient scheduling cycle. For those considering a tentative start date, like January 2, 2024, this timing can help you hit the ground running with a fresh set of tools designed to enhance your practice operations.

Pediatrics

Can SPRY help with patient scheduling and management?

Absolutely! SPRY features customizable scheduling tools that allow practices to manage appointments efficiently. Our online scheduling also integrates directly with your website, making it easier for parents to book appointments and reducing no-show rates.

Pediatrics

How can SPRY help improve the quality of patient assessments and documentation?

With features like AI-powered documentation and customizable SOAP note templates, SPRY enhances the quality and consistency of patient assessments. The AI Scribe tool also assists in capturing accurate notes during sessions, which can significantly improve documentation quality and reduce therapist stress.

Pediatrics

How does SPRY address credentialing challenges specific to pediatric therapy?

SPRY offers complimentary credentialing services for Medicaid and Tricare, alleviating the burden on practice owners. We understand the complexities of credentialing in pediatric therapy, and our team is equipped to handle the nuances involved, ensuring timely approvals that won't delay your practice's launch.

Pediatrics

How does SPRY ensure data integrity and accuracy in billing?

SPRY provides tools to maintain data integrity, such as automated error reports and templates for standardized documentation. This helps practices identify and rectify inaccuracies swiftly, ensuring that billing processes are seamless and reliable.

Pediatrics

How does SPRY support complex insurance authorization requirements in pediatric practices?

SPRY simplifies the insurance authorization process by providing clear guidance on varying insurance requirements. Our platform includes automated billing features and a comprehensive patient management system that ensures all necessary authorizations are tracked and managed efficiently, reducing the stress associated with insurance complexities.

Pediatrics

Is SPRY flexible enough to adapt to the specific needs of my pediatric practice?

Yes! SPRY is built with customization in mind, allowing you to tailor the software to meet the specific needs of your pediatric practice. From customizable intake forms to personalized billing workflows, SPRY adapts to your operational requirements, making it a perfect fit for any size or type of pediatric therapy practice.These FAQs are designed to address common concerns and highlight how SPRY can provide tangible solutions to the unique challenges faced by pediatric therapy practices.

Pediatrics

What features does SPRY offer to simplify the documentation process for pediatric therapy?

SPRY offers an array of features designed to streamline documentation, including customizable intake forms and an AI Scribe tool that automates note-taking. This allows therapists to focus more on patient care rather than paperwork, reducing the time spent on documentation and improving accuracy.

Pediatrics

What options does SPRY provide for billing and compliance in pediatric therapy?

SPRY’s billing features include automated claims submission and tracking, ensuring compliance with insurance rules and reducing billing errors. Additionally, our user-friendly dashboard provides insights into billing accuracy and compliance, helping practices stay on top of their financial health.

Pediatrics

What support does SPRY provide for practices managing multiple insurance plans?

SPRY is designed with flexibility in mind. Our platform supports a wide range of insurance plans and offers a 98% approval rate for clean claims on first submission. This minimizes the hassle of managing multiple insurance credentialing processes, ensuring you receive timely reimbursements.

Pediatrics

What tools does SPRY offer to facilitate communication with parents and caregivers?

SPRY includes a user-friendly patient portal that allows parents to access their child's information, schedule appointments, and communicate directly with therapists. This enhances transparency and improves the overall patient experience, making it easier for families to stay informed and engaged in their child's therapy.

Neurology

Can I customize SPRY to fit the specific workflows of my neuropsychology practice?

Definitely! SPRY offers customizable features that allow you to tailor the software to meet the specific workflows and processes of your neuropsychology practice. Whether it's adjusting templates for patient notes or configuring billing settings, you have the flexibility to make SPRY work for you.

Neurology

Can SPRY help me manage patient information effectively?

Absolutely! SPRY provides a user-friendly interface for patient information management. You can easily access and update patient records, track treatment plans, and monitor progress over time. This centralized management system enhances communication within your team and improves overall patient care.

Neurology

How can I track my clinic's performance and financial health using SPRY?

SPRY includes robust reporting and analytics features that allow you to monitor key performance indicators and financial metrics. You can track revenue, appointment trends, and patient outcomes, enabling you to make data-driven decisions that enhance the efficiency and profitability of your neuropsychology practice.

Neurology

How can SPRY help streamline my clinic's invoicing and documentation processes?

SPRY offers automated invoicing and documentation features that significantly reduce the time and effort required for manual processes. By digitizing these functions, you can ensure accurate billing and documentation, minimizing errors and enhancing efficiency. This allows your team to focus more on patient care rather than administrative tasks.

Neurology

How does SPRY address the specific needs of small neuropsychology clinics?

SPRY is designed with the unique requirements of small neuropsychology practices in mind. Our scalable solutions cater to clinics of all sizes, providing essential features without overwhelming your staff or requiring extensive training. This makes it easy for small practices to implement and utilize effectively.

Neurology

How does SPRY support the implementation of CPT codes in my practice?

SPRY allows for easy and timely implementation of CPT codes, even amidst staffing challenges. With our software, you can quickly update and manage code changes without delays, ensuring that your billing remains compliant and up-to-date. This is especially beneficial for neuropsychologists who often deal with complex coding.

Neurology

Is SPRY compliant with healthcare regulations relevant to neurology practices?

Yes, SPRY is designed to comply with HIPAA and other healthcare regulations. We prioritize the security and confidentiality of patient information, ensuring that your practice remains compliant while providing high-quality care to your patients.

Neurology

What are the benefits of automating appointment creation with SPRY?

Automating appointment creation through SPRY helps eliminate scheduling conflicts and reduces no-shows. With automated reminders and confirmations, you can ensure that your patients are more likely to attend their appointments, ultimately leading to better treatment outcomes and increased practice revenue.

Neurology

What features does SPRY provide for managing insurance claim submissions?

SPRY automates the insurance claim submission process, which helps you to quickly and efficiently submit claims without the hassle of manual entry. This feature not only speeds up the reimbursement cycle but also reduces the chances of claim denials, ensuring your clinic receives timely payments.

Neurology

What support does SPRY offer during the onboarding process?

SPRY provides comprehensive onboarding support to help your clinic transition smoothly. Our dedicated support team offers training sessions, resources, and ongoing assistance to ensure that your staff is comfortable using the software and can maximize its features from day one.

Physical Therapy

Can SPRY customize templates and documentation to match our PT clinic's protocols?

Absolutely. SPRY offers extensive customization capabilities for clinical templates, evaluation forms, and progress note structures to align with your clinic's specific documentation standards. The platform allows you to create specialty-specific templates for orthopedic PT, sports medicine, neurological rehab, pediatric PT, or any other focus area. Custom fields, dropdown menus, and clinical measures can be configured to match your preferred documentation style and compliance requirements. Templates can be shared across the clinic or customized per therapist, and the system supports dynamic templates that auto-populate based on patient diagnosis or treatment plan. This flexibility ensures your documentation reflects your clinical excellence without forcing you to change established protocols.

Physical Therapy

Can SPRY's AI Scribe really cut documentation time for physical therapists?

Yes, SPRY's AI Scribe has been proven to reduce documentation time from 15-30 minutes per patient to just 3-4 minutes. The AI-powered tool features ambient recording that captures your patient interactions and automatically generates structured SOAP notes with auto-population of relevant fields. Physical therapists can dictate their findings, and the AI intelligently organizes the information into compliant clinical documentation. This means your PTs can see more patients per day while maintaining high-quality documentation standards, directly improving your clinic's productivity and revenue.

Physical Therapy

Does SPRY support efficient patient intake and online scheduling for PT clinics?

SPRY offers a comprehensive digital intake solution that allows patients to complete forms online before their appointments, dramatically reducing front desk workload. The platform includes online self-scheduling that can be embedded directly on your website, giving patients 24/7 booking access while respecting therapist availability and appointment types. Automated intake forms can capture insurance cards, demographics, medical history, and even consent forms with e-signature capabilities. The system sends automated appointment reminders via text and email to reduce no-shows, and includes a patient kiosk option for in-office check-in. This creates a modern, streamlined patient experience while freeing your staff from repetitive administrative tasks.

Physical Therapy

How does SPRY handle credentialing with insurance payers?

SPRY provides comprehensive credentialing support to help PT clinics get paneled with major insurance networks efficiently. The platform tracks the entire credentialing process with transparency, providing regular updates on application status with each payer. Once credentialed, SPRY manages ongoing compliance requirements and re-credentialing timelines to prevent lapses in coverage. The billing team has expertise in therapy-specific payer requirements and can troubleshoot credentialing issues that impact reimbursement. With a 98% insurance approval rate, SPRY's credentialing support helps PT clinics maximize their in-network revenue potential.

Physical Therapy

How does SPRY help PT clinics reduce billing inefficiencies and improve claim acceptance rates?

SPRY's advanced billing rule engine achieves a 98% clean claims rate on first submission, dramatically reducing claim denials and rework. The platform provides real-time claims tracking and transparency throughout the billing process, eliminating the need to juggle multiple insurance portals. With integrated eligibility verification at the point of scheduling, your front desk can confirm coverage before appointments, preventing revenue loss. The automated billing workflows streamline the entire revenue cycle from documentation to payment posting, allowing your team to focus on patient care rather than administrative tasks.

Physical Therapy

How does SPRY integrate home exercise programs (HEP) for PT patients?

SPRY includes integrated home exercise program functionality that allows therapists to assign exercises directly within the patient's treatment plan. Patients can access their personalized HEP through the patient portal from home, with video demonstrations and written instructions for each exercise. The platform tracks patient compliance and completion of home exercises, providing therapists visibility into patient engagement between sessions. Exercise libraries can be customized with your clinic's preferred protocols and movements, and new exercises can be added with photos or video uploads. This integration eliminates the need for printed handouts or separate HEP software subscriptions while improving patient outcomes through better compliance.

Physical Therapy

How long does the onboarding and data migration process take?

The typical onboarding timeline for PT clinics is 3-6 weeks from contract signing to go-live, depending on your clinic's complexity and readiness. SPRY's dedicated implementation team manages the entire data migration process with thorough auditing to prevent data loss and ensure integrity. The migration includes transferring patient demographics, clinical notes, treatment history, and insurance information from your previous system. Throughout the process, SPRY provides comprehensive training for all staff members, from front desk to therapists to billing teams. Your clinic receives personalized support with a dedicated customer success manager who helps customize the system to your workflows before launch.

Physical Therapy

What kind of ongoing support and training does SPRY provide after go-live?

SPRY assigns every PT clinic a dedicated customer success manager who serves as your single point of contact for ongoing support, training, and system optimization. The support team is highly responsive with quick turnaround times for technical questions, troubleshooting, and workflow optimization requests. Training resources include video tutorials, live webinars, and documentation that can be accessed anytime by staff members. As SPRY releases new features and enhancements, your clinic receives proactive training on how to leverage new capabilities. The support team also provides strategic guidance on maximizing revenue, improving documentation efficiency, and optimizing your use of the platform as your practice grows and evolves.

Physical Therapy

What makes SPRY's EMR different from other systems for PT clinics?

SPRY is purpose-built specifically for therapy practices, not adapted from medical systems. The platform offers an all-in-one solution combining EMR, practice management, and revenue cycle management in a single interface, eliminating the need for multiple disconnected systems. SPRY provides extensive customization options for templates, workflows, and documentation to match your clinic's specific protocols. The system includes PT-specific features like integrated home exercise programs (HEP), automated care plan expiration alerts, and compliance tracking for therapy-specific regulations. Plus, the mobile-friendly design allows full EMR functionality on tablets and phones, perfect for PTs who work across multiple treatment areas.

Physical Therapy

What payment processing and credit card options does SPRY offer?

SPRY integrates with multiple payment processors including Square and Stripe, offering competitive credit card processing rates for PT clinics. The platform supports real-time payment processing at checkout, allowing patients to pay immediately after treatment sessions. Patient payment plans and installment options can be configured for high-balance accounts, improving collections for self-pay and deductible amounts. The patient portal enables secure online payment 24/7, reducing the burden on front desk staff for payment collection. SPRY's billing dashboard provides clear visibility into patient account balances, payment history, and outstanding amounts for efficient revenue management.

Occupational Therapy

Can SPRY grow with my OT practice as I add locations or therapists?

Yes, SPRY is designed to scale seamlessly as OT practices grow. The cloud-based platform accommodates multiple locations, practitioners, and specialties within a single system. Adding new therapists is straightforward, with customizable permission levels to control access to different features and patient information. The system handles complex scheduling across multiple locations and providers, essential as practices expand. Billing and reporting consolidate data across the entire organization while allowing location-specific analysis. As your OT practice grows from a solo practitioner to a multi-location operation, SPRY grows with you without requiring system changes or migrations.

Occupational Therapy

Can SPRY handle billing for pediatric occupational therapy services?

Yes, SPRY excels at managing the complex billing requirements of pediatric OT practices. The platform achieves a 98% clean claims rate on first submission, critical for maximizing reimbursement from both commercial payers and Medicaid. SPRY's billing team understands the unique coding and documentation requirements for pediatric therapy services across different payers. The system provides real-time insurance eligibility verification, helping you confirm coverage for services before treatment begins. Comprehensive billing support includes assistance with authorization tracking, progress report requirements, and frequency limitations specific to pediatric OT services.

Occupational Therapy

Does SPRY support customization for different OT specialties?

Absolutely. SPRY recognizes that occupational therapy encompasses diverse specializations from pediatrics to hand therapy to mental health. The platform allows complete customization of intake forms, evaluation templates, progress note structures, and treatment plans to match your specific OT focus. Custom fields can capture specialty-specific assessments like sensory profiles, developmental milestones, fine motor skills, or ADL independence measures. The system adapts to your workflows whether you're running a pediatric sensory gym, a hand therapy clinic, or a school-based OT program. This flexibility ensures the EMR supports your clinical expertise rather than constraining it.

Occupational Therapy

How does SPRY help OT practices manage patient intake and engagement?

SPRY's digital intake system includes customizable forms that can capture OT-specific information like developmental history, sensory concerns, and functional limitations. The user-friendly patient portal allows parents and caregivers to complete intake paperwork before appointments, streamlining the onboarding process. Automated appointment reminders reduce no-shows, particularly important for pediatric OT where consistency is crucial for progress. Online scheduling integration allows families to book appointments directly through your website at their convenience. The platform also supports efficient insurance card scanning and verification, reducing front desk administrative burden.

Occupational Therapy

How does SPRY support the unique documentation needs of OT practices?

SPRY's AI Scribe tool is specifically designed to handle occupational therapy documentation, featuring ambient recording and auto-population of SOAP notes tailored to OT protocols. The system supports customizable EMR forms that can be adapted for pediatric OT, hand therapy, neuro rehab, or other OT specializations. Mobile-friendly functionality allows OTs to document in real-time during treatment sessions, whether in-clinic, school-based, or home health settings. The platform's customization capabilities enable you to create templates that reflect occupational therapy terminology, assessment tools, and functional outcome measures. This ensures your documentation meets OT-specific compliance requirements while reducing the administrative burden on your therapists.

Occupational Therapy

How does SPRY's AI-powered documentation specifically benefit OT workflows?

SPRY's AI Scribe transforms OT documentation by enabling therapists to dictate observations during or immediately after sessions, with the AI automatically structuring notes into compliant SOAP format. This is particularly valuable in OT where therapists need to document detailed observations about functional performance, sensory processing, and activity participation. The ambient recording feature allows OTs to focus completely on the patient while the system captures relevant clinical information. Documentation time drops from 10-15 minutes per patient to just 2-3 minutes, allowing OTs to see more clients or reduce after-hours charting. The result is better work-life balance for therapists and improved documentation quality.

Occupational Therapy

How user-friendly is SPRY for OTs who aren't tech-savvy?

SPRY is designed with ease of use as a core priority, featuring an intuitive interface that requires minimal training for occupational therapists. The platform consolidates everything into a single screen, eliminating the need to toggle between multiple systems or windows during documentation. Customizable workflows guide OTs through their documentation process step-by-step, reducing confusion and ensuring compliance. The user-friendly patient portal simplifies interactions for both staff and clients, particularly important for pediatric OT where parent engagement is critical. Comprehensive onboarding training ensures your entire team feels confident using the system from day one.

Occupational Therapy

What does the credentialing process look like for new OT practices?

SPRY provides end-to-end credentialing support specifically for occupational therapy practices starting from scratch. The team manages applications with major commercial payers including BCBS, Cigna, Aetna, and UnitedHealthcare, as well as Medicaid programs. While credentialing timelines vary by payer (typically 60-120 days), SPRY provides transparency throughout the process with regular status updates. The platform tracks credentialing milestones and proactively manages follow-ups to expedite approvals. For new OT practices, this support is invaluable in getting paneled quickly so you can begin seeing in-network patients and generating revenue.

Occupational Therapy

What level of support does SPRY provide during the onboarding transition?

SPRY provides comprehensive support throughout the onboarding process with a dedicated implementation team assigned to your OT practice. The team manages technical setup, system configuration, data migration if applicable, and staff training through go-live. Training is customized to your practice's workflows and includes role-specific sessions for front desk staff, therapists, and billing personnel. Post-launch, you receive a dedicated customer success manager who provides ongoing support, answers questions, and helps optimize your use of the platform. Support response times are fast, ensuring issues are resolved quickly so they don't disrupt patient care. This hands-on approach ensures a smooth transition to SPRY for your entire team.

Occupational Therapy

What payment and billing options does SPRY offer for self-pay OT clients?

SPRY integrates with payment processors like Square to handle self-pay transactions seamlessly within the EMR. The platform supports multiple payment methods including credit cards, debit cards, and ACH payments for client convenience. For families paying out-of-pocket or meeting deductibles, SPRY enables payment plan setup to make OT services more accessible. Real-time payment processing at checkout reduces outstanding balances and improves cash flow. The patient portal allows secure online payments 24/7, eliminating the need for families to call the office or pay in person.

Speech Therapy

Can SPRY handle the transition from paper billing to a complete EMR system?

Absolutely. SPRY specializes in helping speech therapy practices transition from manual, paper-based billing processes to fully integrated digital systems. The platform combines EMR, scheduling, documentation, and revenue cycle management in one comprehensive solution, eliminating the need to manage multiple systems or insurance portals. The onboarding team provides step-by-step training on each component, ensuring your staff feels confident with the new digital workflows. SPRY's billing support team handles claim submission, tracking, and follow-up, taking this burden off your administrative staff. With a 98% clean claims rate and transparent tracking throughout the revenue cycle, practices see improved cash flow and reduced claim denials compared to manual billing methods.

Speech Therapy

Can SPRY help reduce no-shows for speech therapy appointments?

Yes, SPRY includes robust patient engagement tools specifically designed to reduce no-show rates that impact SLP practices. The platform sends automated appointment reminders via text message and email with customizable timing (24 hours, 48 hours, one week before, etc.). Online self-scheduling through your website increases patient commitment as they actively choose their appointment times rather than passively receiving assignments. The patient portal keeps families engaged between sessions with access to treatment plans, progress reports, and home practice activities. Two-way communication through the portal allows quick confirmation or rescheduling of appointments. These engagement tools help maintain consistent attendance, which is critical for speech therapy progress and your practice's financial health.

Speech Therapy

Does SPRY support HIPAA compliance for SLP practices?

Yes, SPRY is fully HIPAA-compliant and built with security and privacy as foundational priorities for speech therapy practices. The platform includes secure encrypted data storage, role-based access controls, and comprehensive audit trails for all patient information access. Telehealth functionality integrates securely with HIPAA-compliant platforms like Zoom, ensuring remote therapy sessions meet privacy requirements. The patient portal provides secure communication channels between SLPs and clients or families, eliminating the risks of unencrypted email. Regular security updates and monitoring protect your practice and patient data from breaches. For SLP practices moving from less secure systems like Excel spreadsheets, SPRY provides peace of mind that patient information is protected.

Speech Therapy

Does SPRY support telehealth for speech therapy services?

Yes, SPRY includes seamless telehealth integration with platforms like Zoom, essential for SLP practices offering remote therapy services. The virtual appointment functionality is built directly into the EMR, so therapists can launch telehealth sessions without leaving the platform or toggling between systems. Documentation for telehealth visits follows the same efficient workflows as in-person sessions, with AI Scribe support for capturing clinical notes. The system tracks telehealth appointments separately for billing and reporting purposes, important for insurance requirements and practice analytics. Patients can access telehealth appointments through the patient portal with simple click-to-join functionality, eliminating technical barriers for families. This integration makes offering hybrid in-person and virtual services straightforward for SLP practices.

Speech Therapy

How customizable is SPRY for different SLP specializations?

SPRY offers extensive customization to accommodate the diverse specializations within speech-language pathology. Whether you focus on pediatric articulation, adult dysphagia, voice disorders, fluency, or AAC services, you can create custom templates and forms that reflect your evaluation protocols and treatment approaches. The platform supports specialty-specific assessment tools, standardized test results, and progress measures relevant to your patient population. Custom intake forms can capture relevant history for your specialty (feeding development, voice use patterns, language milestones, etc.). Goal tracking can be configured to match your therapeutic objectives and measurement methods. This flexibility ensures the EMR supports your clinical expertise rather than forcing a one-size-fits-all approach to diverse speech therapy services.

Speech Therapy

How does SPRY help with insurance credentialing for new SLP practices?

SPRY provides comprehensive credentialing support that's particularly valuable for new speech therapy practices establishing relationships with payers. The credentialing team manages the entire application process for multiple insurance panels simultaneously, including commercial payers and Medicaid programs. While credentialing timelines vary by payer (typically 90-120 days), SPRY provides full transparency with regular status updates on each application. The team understands the specific documentation requirements for SLPs including license verification, malpractice insurance, and specialty certifications. Once credentialed, SPRY tracks re-credentialing timelines and ongoing compliance requirements to prevent coverage lapses. This support accelerates your ability to see in-network patients and start generating sustainable revenue.

Speech Therapy

How does SPRY streamline documentation for speech-language pathologists?

SPRY's AI Scribe is a game-changer for SLP documentation, reducing note-writing time from traditional 10-15 minutes down to just 2-4 minutes per patient. The AI-powered tool uses ambient recording to capture your therapy sessions and automatically generates structured SOAP notes with clinical observations, treatment activities, and progress toward goals. Speech therapists can dictate their findings using natural language, and the system intelligently organizes content into compliant clinical documentation. This technology allows SLPs to focus on therapeutic interactions rather than computer screens during sessions, improving both clinician satisfaction and patient engagement. The result is more billable time and better work-life balance for your therapy team.

Speech Therapy

How does SPRY's integrated eFax work for SLP documentation?

SPRY includes integrated eFax functionality with AI-powered categorization that streamlines document management for speech therapy practices. Incoming faxes (referrals, physician orders, school reports, prior authorizations) are automatically received and can be routed directly into patient charts. The AI categorization feature attempts to match faxes to existing patients and document types, reducing manual sorting time. SLPs can send faxes directly from the EMR for progress reports to physicians, school IEP teams, or insurance companies without leaving the platform. This eliminates the need for separate fax services or physical fax machines while maintaining the documentation workflows that healthcare still relies on. All faxed documents are stored securely within patient records for easy retrieval.

Speech Therapy

How responsive is SPRY's customer support for SLP practices?

SPRY is known for highly responsive customer support, a critical differentiator for SLP practices that have experienced slow support with previous EMR systems. Every practice receives a dedicated customer success manager who serves as your primary contact for questions, troubleshooting, and optimization. Support response times are fast, with most issues resolved quickly to avoid disrupting patient care or billing workflows. The support team understands the specific needs of speech therapy practices and can provide guidance on clinical workflows, billing requirements, and system configuration. Training resources including video tutorials, live webinars, and written documentation are available 24/7 for staff reference. This level of support gives SLP practice owners confidence that they won't be left struggling with technical issues alone, a common frustration with other EMR vendors.

Speech Therapy

What does the cost structure look like for SLP practices using SPRY?

SPRY offers transparent, cost-effective pricing designed for the financial realities of speech therapy practices. The platform typically charges a monthly subscription fee per provider (commonly around $200/month), which includes the complete EMR, practice management, and billing support. There are no surprise fees for core features like AI Scribe, patient portal, scheduling, or telehealth integration. Credit card processing fees are competitive and clearly disclosed upfront. For practices currently paying separate fees for EMR software, billing services, scheduling tools, and telehealth platforms, SPRY's all-in-one pricing often represents significant savings. The billing support helps increase revenue through higher claim acceptance rates and faster payment cycles, often offsetting the software investment. Practices can request a detailed cost-benefit analysis to understand the ROI specific to their situation.