This guide answers whether a clinic can migrate from Net Health to SPRY without losing data or disrupting billing, using a real 4-clinic, 16-provider practice's migration as its centerpiece. Proactive Rehab left Net Health after more than a decade on the platform, driven by Net Health discontinuing its physical therapy product alongside declining documentation quality, uncaptured billable charges, and slipping customer support. The post walks through their actual 6-week migration timeline, the specific fears they had going in (losing legally-required records, a revenue gap during transition), and what happened instead — clean, fast claims processing and hands-on support throughout. It closes with day-to-day changes the practice saw in faxing, digital intake, AI-assisted documentation, and billing accuracy, plus a full FAQ built around hospital-affiliated and multi-location migration concerns.
Can You Migrate from Net Health to SPRY?
Yes. SPRY has built its migration process around a zero-downtime, fully audited data transfer; your clinic keeps seeing patients and billing throughout the transition, and 100% of patient, clinical, and billing data is migrated and verified. This applies whether your practice is independent or hospital-affiliated—no hidden migration, onboarding, or training fees.
Why Clinics Switch from Net Health?
Net Health (including its TherapySource product) often serves hospital-affiliated and enterprise-adjacent outpatient rehab departments, a distinct buyer profile from independent practices, since these clinics frequently need to interoperate with a parent health system's main EHR.
For Proactive Rehab, a 4-clinic, 16-provider practice on Net Health since 2012, the decision to leave came down to a mix of forced timing and accumulated frustration:
"One of the biggest reasons that we were looking to switch was because the physical therapy side of Net Health is going to be no longer available after the end of this year. They're going to be shutting down that portion of it... We had been having issues with some of the workflows as far as the billing side of it and just the ease of working with it. Some of the documentation for our therapists was kind of bulky and just kind of a nightmare for them to get through the notes. [It] wasn't capturing charges very well... So there were some barriers, and some of the enhancements that they were looking to create for us just weren't happening. They weren't working, a lot of bugs, a lot of issues, and customer service was dwindling." — Chelsea Cavenor, Accounts and Insurance Specialist, Proactive Rehab
What Data Actually Migrates from Net Health?
The SPRY Migration Process
General verified migration timelines by patient volume:
For reference, Proactive Rehab — a 4-clinic, 16-provider practice, completed its full migration and training in approximately 6 weeks.
What Happens to Your Net Health Setup?
Hospital-system interoperability. If your outpatient department is hospital-owned or affiliated, confirm with your migration team how SPRY's HL7/FHIR-compliant infrastructure connects with your parent system's main EHR for referral intake and care coordination. This is the single most important discovery-phase question for a Net Health migration and shouldn't be assumed to work identically to an independent-practice migration.
Dual compliance reporting. If your department currently reports both to hospital-system compliance requirements and standard payer/MIPS requirements through Net Health, confirm during discovery how SPRY's compliance dashboards (POC compliance, authorization tracking) map to both reporting obligations.
Billing structure within a larger organization. Hospital-affiliated outpatient departments sometimes have billing structures tied to the parent organization's broader revenue cycle rather than operating as a fully independent billing entity. This should be explicitly discussed during discovery rather than assumed to match a typical independent-practice setup.
Common Migration Concerns
Will I lose historical patient notes or compliance documentation?
No. Migration is built around 100% data integrity, verified by audit.
What happens to claims still in process when we switch?
Open balances migrate, and legacy claims already in progress are finished in Net Health with SPRY coaching through the transition.
Do we need to pause patient care during the transition?
No. Migrations run with zero downtime.
How does this work if we're part of a larger hospital system?
This is addressed specifically during discovery — interoperability with your parent system's EHR and any shared compliance reporting requirements are mapped before migration begins, not assumed.
How much staff retraining is required?
Role-based training is scoped during the Integration & Training phase based on your team's current setup.
Can we migrate if our billing is tied to a larger hospital revenue cycle?
This should be discussed directly during discovery, since hospital-affiliated billing structures vary significantly and aren't a one-size-fits-all scenario.
Real Migration Proof: Proactive Rehab
Proactive Rehab is a 4-clinic, 16-provider practice in business for over 20 years, with Chelsea Cavenor — Accounts and Insurance Specialist- on staff for 15 of them. They'd been on Net Health since July 2012.
Why they left: According to Chelsea, Net Health had announced it was discontinuing its physical therapy product line by the end of the year — forcing the decision. But the switch was already overdue for other reasons: billing workflows were clunky, documentation was "bulky and just kind of a nightmare" for therapists, the system wasn't reliably capturing all billable charges, and customer service had been declining along with a growing list of bugs.
"We had been having issues with some of the workflows as far as the billing side of it and just the ease of working with it. Some of the documentation for our therapists was kind of bulky and just kind of a nightmare for them to get through notes. [It] wasn't capturing charges very well, wasn't helping us to make sure that we were charging for everything that we could charge for." — Chelsea Cavenor, Accounts and Insurance Specialist, Proactive Rehab
Proactive Rehab's leadership reviewed several EMR systems at a private practice summit, and Chelsea personally went through roughly 4 hours of SPRY demos before the team decided to switch.
The migration: Go-live was originally scheduled for February 15, pushed to March due to weather — giving the practice about 6 weeks total to move everything from Net Health into SPRY, including training.
"It was completely doable... [SPRY's team] handled all of it so very well to where there's still a lot we had to do, but she took care of a lot that we probably didn't even know she had to do for us." — Chelsea Cavenor
Their biggest fears going in, and what actually happened: Chelsea's team worried most about retaining legally required historical patient and billing records, and about a revenue gap while claims ramped up in the new system.
"Claims were going through clean and quick, so a lot of those worries weren't as big as what we initially feared that they would be." — Chelsea Cavenor
What changed day-to-day:
- Faxing: Referrals and plans of care that used to require manual scanning and attaching now arrive through e-fax directly into a dashboard — "has saved a lot of time" for front desk staff
- Digital intake: Patients fill out paperwork ahead of their visit, which flows directly into the chart — including pre-filling relevant medical history into the therapist's note before the visit even starts
- AI documentation: Captures relevant patient comments during the visit and feeds them into the note automatically
- Billing accuracy: In-workflow flags catch charges therapists might otherwise miss, and the billing dashboard shows exactly which stage each claim is in and how to resolve issues
- Support: Live help sessions during onboarding plus an ongoing Slack channel for questions — "very responsive and very helpful"
"The customer service is far better than what we've had in the past with our past EMR, and that says a lot." — Chelsea Cavenor
What Chelsea would tell another clinic considering the switch:
"Really get in and ask the questions... I had 4 hours' worth of demos with various parts of the Spry system. All of my questions were able to be answered. It's a very user-friendly system." — Chelsea Cavenor
On the migration itself specifically:
"The migration was a little scary at first, but honestly, [SPRY] handled it all. We didn't have to worry about stuff not being there or worry about missing patients or missing information. It was all handled on the back end... to the point where it was still a lot of peace of mind on our end." — Chelsea Cavenor
What Does Migrating from Net Health Cost?
Migration, onboarding, and training are included in your SPRY subscription — no hidden fees. SPRY's pricing is visit-volume based rather than a flat per-seat fee; contact SPRY for a quote specific to your practice's structure, including hospital-affiliated departments.
Frequently Asked Questions
How long does it take to migrate from Net Health to SPRY?
Timeline depends on patient volume: roughly 1–7 days for a small practice up to 4–6 weeks for a large enterprise group. Hospital-affiliated departments should confirm specifics with SPRY's migration team given added interoperability considerations.
Will we lose data when we switch from Net Health?
No. Migration is built around 100% data integrity, verified by audit.
Does SPRY integrate with our hospital system's main EHR if we're a hospital-affiliated outpatient department?
SPRY supports HL7/FHIR-compliant interoperability for referral intake and care coordination — confirm your specific integration needs with SPRY's migration team during discovery.
Does switching from Net Health mean pausing patient care?
No. Migrations run with zero downtime.
What happens to compliance reporting we currently do through Net Health?
This is mapped during discovery, particularly if your department reports to both a parent hospital system and standard payer/MIPS requirements.
What does migrating from Net Health to SPRY cost?
Migration, onboarding, and training are included in your SPRY subscription. Platform pricing is visit-volume based — contact SPRY for a quote.
Has SPRY migrated other Net Health clinics before mine?
Yes — Proactive Rehab, a 4-clinic, 16-provider practice, migrated from Net Health to SPRY in a 6-week process. See the case study above for more detail.
Ready to Make the Switch?
If Net Health's fit within your hospital system's broader technology stack is creating friction, SPRY's migration team can walk through what a switch would look like — including interoperability with your parent system.
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Get a DemoLegal Disclosure:- Comparative information presented reflects our records as of Nov 2025. Product features, pricing, and availability for both our products and competitors' offerings may change over time. Statements about competitors are based on publicly available information, market research, and customer feedback; supporting documentation and sources are available upon request. Performance metrics and customer outcomes represent reported experiences that may vary based on facility configuration, existing workflows, staff adoption, and payer mix. We recommend conducting your own due diligence and verifying current features, pricing, and capabilities directly with each vendor when making software evaluation decisions. This content is for informational purposes only and does not constitute legal, financial, or business advice.
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