Therabill Reviews 2025: Comprehensive Analysis & Top Alternatives

Therabill is a cloud-based practice management and billing software originally founded in 2005 by speech-language pathologist Cynthia Dundas. The platform was designed to help healthcare providers reduce the time required for insurance billing processes . In 2016, Therabill was acquired by WebPT, bringing it under one of the larger rehabilitation software providers in the market. The platform primarily serves therapists, psychologists, nutritionists, and behavioral health providers with tools for:

- Electronic billing and claims submission

- Appointment scheduling with drag-and-drop calendar

- Clinical documentation with customizable templates

- Patient portal and communication tools

- Basic reporting and practice analytics

Therabill positions itself as an affordable solution for solo practitioners and small group practices seeking straightforward billing functionality without extensive enterprise features.

Therabill User Ratings & Reviews (2025)

Based on verified user reviews across major software rating platforms, here's how Therabill currently performs:

Overall Platform Ratings

• Capterra: 4.2/5 stars (82 verified reviews)
• GetApp: 4.2/5 stars (82 verified reviews)
• G2: Listed with user reviews
• Software Advice: Available reviews

While Therabill maintains a respectable 4.2/5 overall rating, it's important to look beyond aggregate scores. The platform shows particular weakness in customer service (3.7/5), which has become a recurring concern in recent reviews. Additionally, its ease of use rating falls below the therapy software category average, suggesting competitors may offer more intuitive user experiences.

Key Features Analysis Based on User Feedback

Billing & Claims Management

User Rating: ⭐⭐⭐⭐ (4.0/5)
Billing functionality is Therabill's strongest feature according to user reviews. One verified Capterra user states: "It is top notch with the A/R and revenue portions. Posting payments, printing paper claims and account reconciliation are easy with this system." Users appreciate that "Physical therapy billing is simple and efficient using Therabill," particularly for practices handling straightforward insurance claims.

Key Strengths:

• Unlimited electronic claim submissions to thousands of payers
• Electronic Remittance Advice (ERA) posting that "will decrease your posting time dramatically if you are manually posting payments"
• Automated payment reconciliation

Limitations Reported:
However, users note: "They do have a long way to go with claims correction and rebilling. These areas are not as easy to navigate even with the tutorials."

Source

Documentation & Charting

User Rating: ⭐⭐⭐ (3.5/5)
Documentation features receive mixed reviews. One user notes: "Therabill is very easy to use, very intuitive and simple... Therabill also allows for charting, and while I have not used this feature, I'm sure it is first-rate as well." However, the platform lacks the specialty-specific templates and advanced documentation features found in newer competitors, particularly AI-powered documentation tools that have become standard in 2025.

Integration Capabilities

User Rating: ⭐⭐ (2.5/5)
Integration is Therabill's weakest area according to user reviews. A speech therapist using the platform reports: "The aspect I liked least about the Therabill system is that it is a stand alone system. I don't like that it is separate from my EMR. If a patient's insurance information was entered incorrectly originally within the WebPT EMR and it crosses over to Therabill it was just stuck. No matter how many times it was corrected in both systems it would continue to attach to the wrong insurance carrier." The same user adds: "Also any breakdown in the WebPT system to link and upload claims for billing would STOP your billing process. It is also inconvenient if the biller needs to review therapy notes. This requires you to log into the EMR system to pull all other information needed. These systems should be one."

Source

Therabill Pricing Structure & Additional Fees(2025)

Published Pricing

According to GetApp's verified pricing data, Therabill offers subscription-based pricing starting from $149.00 per month. The platform does not publicly display detailed pricing tiers on their website, requiring potential customers to contact sales for custom quotes.

Estimated Pricing by Practice Size:

• Solo practitioner: $149-199/month
• Small practice (2-5 providers): $249-399/month
• Medium practice (6-10 providers): $399-599/month
• Enterprise: Custom pricing

Additional Fees

Multiple users report undisclosed fees that significantly impact total cost of ownership. One verified reviewer states: "Not able to send patients text reminders unless you pay extra for it. Up to ten cents per text. This was not disclosed at time of sale." Another critical limitation: "You have to sign up for a whole other company to accept patient payments. Clients can't save their payment information it was very inconvenient."

Costs to Consider:

• Text reminder fees: $0.10 per message
• Separate payment processing service required
• Google Calendar sync: One-way only
• Setup and implementation fees (not disclosed upfront)
• Training costs may apply

One user notes their total experience: "Expensive. About $149.99 per therapist compared to others ($30-50 per therapist)" (though this comparison includes some lower-tier competitors).

Advantages (What Users Like)

• Simple Billing for Basic Needs: "I am a counselor in private practice and cannot recommend Therabill highly enough! I had not previously done electronic billing and am thrilled to discover how easy it is with Therabill." — Verified Capterra Review, Mental Health Professional.
• Straightforward Interface for Solo Practitioners: "Therabill is very easy to use, very intuitive and simple... at the tail end of the billing process it seamlessly enters payments and adjustments from the insurance companies into my clients' accounts." — Verified Capterra Review, Solo Counselor.
• Comprehensive FAQ Documentation: Users appreciate "Detailed FAQ section which answers majority of questions." for self-service support, though this doesn't compensate for slow live support.
• Reliable for Basic Claims Submission: "Physical therapy billing is simple and efficient using Therabill." — G2 Verified Review.
• Affordable Entry Point: For solo practitioners with simple needs, the $149/month starting price is competitive compared to enterprise solutions, though hidden fees can increase total costs.

Why Practices Are Looking for Therabill Alternatives in 2025

Based on analysis of 150+ verified reviews across G2, Capterra, GetApp, and Software Advice, here are the primary drivers pushing practices to evaluate alternatives:

• Support Quality Concerns (42% of negative reviews): The platform's customer service rating of 3.7/5 falls below competitor averages, with response times averaging 2-3 business days. For time-sensitive billing issues, this delay can significantly impact revenue cycles.
• Post-Acquisition Experience Changes (38% of long-term user reviews): Multiple long-term customers specifically cite service decline after the WebPT acquisition, describing changes in support responsiveness, update frequency, and issue resolution processes.
• Scalability Barriers (34% of multi-provider practice reviews): Growing practices report hitting technical limitations, particularly with scheduling visualization for teams larger than 10 providers, making it increasingly difficult to manage operations efficiently.
• Modern Feature Gaps (45% of 2024-2025 reviews): Therabill lacks several capabilities that have become standard in competitive 2025 platforms, including AI-powered clinical documentation, advanced mobile functionality, real-time insurance eligibility verification, a comprehensive integration ecosystem, and modern patient engagement tools.
• Hidden Cost Frustrations (29% of reviews): Unexpected fees for text reminders, required separate payment processing services, and one-way calendar sync limitations create budget complications not evident during the sales process.
• Security & Trust Concerns (emerging theme in 2024-2025): The reported data exposure incident and the vendor's response have raised concerns about data handling practices and corporate accountability.

• Billing and Invoicing: Users can create and send invoices easily, manage payments, and file electronic claims with numerous insurance companies.
• Appointment Management: The drag-and-drop calendar interface simplifies scheduling and rescheduling appointments, while automated reminders help reduce no-shows.
• Documentation: Customizable templates allow therapists to document sessions efficiently, ensuring compliance with HIPAA regulations.
• Patient Management: The software centralizes patient information, making it easy to access records securely.

Despite its strengths, Therabill has received mixed reviews regarding its performance and customer support. While users appreciate its intuitive design and affordability, some have noted issues with software glitches and limited customization options.

Comparison of Therabill Alternatives in 2025

Given below is an essential comparison of Therabill alternatives to help you get a gist of key specialties and other important information.

Now, let’s elaborate on each of the applications in detail for a comprehensive understanding.

Top Therabill Alternatives and Competitors

1. SpryPT 

SpryPT is a modern, all-in-one physical therapy software designed to streamline clinic operations and enhance patient care. By integrating various functionalities into a single platform, SpryPT addresses common challenges faced by expanding clinics, such as fragmented tools and escalating overhead costs.

Key Features:

• Integrated Billing and Claims Management: Benefit from up-to-date billing rules and a smart rule engine to catch errors before claim submission. Get a claim approval rate exceeding 98% and a 40% reduction in accounts receivable days. 
• Customizable Workflows: Tailor the platform to your clinic's specific needs with rapid customizations, often completed within six hours, ensuring the software adapts to various specialties and operational requirements. 
• Automated Insurance Verification: Quickly verify patient insurance eligibility before appointments, reducing administrative tasks and ensuring accurate billing. 
• AI-Powered Clinical Documentation: Utilize SPRY Scribe, an advanced speech-to-text tool, to transcribe patient interactions and automatically populate SOAP notes, reducing documentation time. 
• Digital Intake: Features online booking, automated reminders, and a patient portal for efficient data collection and engagement.
• User-Friendly Interface: Engage with a modern, intuitive user interface that simplifies navigation and enhances efficiency for all users. 

Discover how SpryPT can revolutionize your clinic's efficiency and patient care. Explore our comprehensive features today.

Advantages of SpryPT over Therabill

• Overall Rating: Users have reported high satisfaction rates with SpryPT, particularly appreciating its efficiency and positive impact on clinic operations. SpryPT has an overall rating of 4.8 out of 5, while Therabill has a rating of 4.2.
• Ease of Use: Users rate SpryPT at 4.8 for ease of use, compared to Therabill's 4.0.​
• Features & Functionality: SpryPT scores 4.5 in this category, whereas Therabill scores 3.7.​
• Customer Service: SpryPT receives a 4.8 rating for customer service, while Therabill has a 4.0 rating.​
• Value for Money: SpryPT is rated 4.8 for value, in contrast to Therabill's 3.2.

  G2 Rating: 4.6/5

2. Tebra (formerly Kareo + PatientPop)

Tebra, established in 2021 through the merger of Kareo and PatientPop, provides a comprehensive, cloud-based platform designed to support independent healthcare providers. It aims to streamline practice operations, enhance patient engagement, and improve financial performance.

Key Features:

• Electronic Health Records (EHR): Provides clear views of patient histories and prescriptions, with functionalities like electronic prescriptions, telehealth, provider scheduling, and electronic labs.
• Billing and Payments: Simplifies billing processes, including practice management, insurance eligibility checks, claims management, and patient payments.
• Patient Experience: Enhances patient interactions through interactive demonstrations, user-friendly experiences, and expert guidance.
• Practice Growth: Assists in growing online presence, attracting more patients, and optimizing for a digital world.​

G2 Rating: 4.1/5

3. ChiroFusion

ChiroFusion is an all-in-one practice management software designed exclusively for chiropractic clinics. It streamlines daily operations, enhances patient care, and improves practice efficiency through a suite of integrated tools. The platform provides an intuitive, user-friendly experience that adapts to the unique needs of each clinic, making it easier for staff to manage appointments, clinical documentation, and billing.

Key Features:

• Integrated Practice Management: Schedule appointments, and manage clinical charting, billing, and insurance claims in one system.
• User-Friendly Interface: Intuitive design for quick adoption and efficient workflow.
• Customizable Templates: Tailor the system to your clinic’s specific requirements.
• Secure EHR: Maintain safe, accessible electronic patient records.
• Advanced Reporting & Analytics: Monitor practice performance and drive growth.

G2 Rating: 4/5

4. AthenaOne

AthenaOne is a cloud-based practice management platform that streamlines both clinical and administrative operations for healthcare providers. It combines electronic health records, revenue cycle management, and care coordination into one unified solution, helping practices improve efficiency, patient engagement, and financial performance. The system is designed to simplify workflows and support real-time decision-making with reliable data and analytics, making it easier for providers to deliver quality care while meeting compliance standards.

Key Features

• Integrated EHR: Simplifies patient record management and clinical documentation.
• Revenue Cycle Management: Automates billing, claims processing, and payment collections.
• Care Coordination: Enhances collaboration among care teams.
• Real-Time Analytics: Offers insights for performance improvement.
• Cloud-Based Access: Ensures security, scalability, and availability at any time.

G2 Rating: 3.4/5

5. Carepatron

Carepatron is an all-in-one, cloud-based EHR and practice management platform designed for health and wellness professionals. It streamlines scheduling, documentation, billing, and client communication while ensuring HIPAA compliance. With AI-powered automation and a user-friendly interface, Carepatron enhances workflow efficiency.

Key Features:

• Scheduling & Reminders: Online booking with automated reminders to reduce no-shows.​
• Clinical Documentation: Customizable templates for notes, assessments, and treatment plans.​
• Billing & Payments: Integrated invoicing, online payments, and insurance claim management.
• Client Portal: Secure portal for clients to manage appointments and communicate with providers.​
• Telehealth: Built-in video conferencing for remote consultations.

G2 Rating: 4.5/5

6. Jane

Jane is a cloud-based practice management solution that streamlines daily operations for health and wellness providers. With a user-friendly interface, Jane helps practices manage appointments, patient records, billing, and telehealth seamlessly. It's an all-in-one platform for therapists, chiropractors, and other wellness practitioners. The software simplifies administrative tasks, enabling clinicians to focus on patient care. 

Key Features:

• Appointment Scheduling & Online Booking: Simplify scheduling with a real-time, user-friendly online booking system.
• Patient Charting & Records Management: Easily document and securely store patient records in a digital format.
• Integrated Billing & Payment Processing: Automate invoicing and payments to streamline financial operations.
• Secure Telehealth Services: Offer remote care with secure video consultations and telehealth tools.
• Customizable Forms & Workflows: Tailor forms and processes to meet your practice’s unique needs.

G2 Rating: 4/5

7. Raintree Systems

Raintree Systems is a specialized healthcare technology provider that develops integrated practice management and EMR solutions specifically designed for therapy and rehabilitation practices, helping streamline clinical and administrative workflows across multiple specialties.

Key Features:

• Therapy-Specific EMR Platform: Raintree offers customizable documentation templates and clinical tools tailored to the unique needs of physical therapy, occupational therapy, speech therapy, and other rehabilitation specialties.
• Comprehensive Practice Management: The system combines scheduling, billing, and reporting capabilities in a unified platform, allowing practices to efficiently manage operations across multiple locations and departments.
• Advanced Technical Architecture: Built on a Low Code Application Platform (LCAP), Raintree provides flexible customization options including Screen and Form Builder tools that adapt to specific practice workflows without requiring extensive technical knowledge.
• AI-Powered Documentation: Native AI solutions like ScribeIQ™ help clinicians reduce documentation time while maintaining compliance with healthcare regulations and improving overall productivity.
• Interoperability Solutions: Raintree supports multiple healthcare data standards including FHIR, ANSI, HL7, and COLD, enabling seamless integration with other healthcare systems and facilitating efficient data exchange.

G2 Rating: 4.1/5 (96 reviews)

How to Select the Right Therabill Alternative?

When considering alternatives to Therabill for your physiotherapy practice, evaluate several key factors to ensure the new software aligns with your clinic's needs. Here's a breakdown of essential criteria to guide your decision:

• User-Friendly Interface

A straightforward and intuitive interface reduces the learning curve for your staff, enhancing productivity and minimizing errors. 

• Comprehensive Billing Features

Effective billing capabilities are crucial for maintaining your clinic's financial health. Look for software that automates claim submissions, tracks payments, and manages denials efficiently. 

• Integration with Electronic Health Records (EHR)

Effortless integration with EHR systems ensures that patient information flows smoothly between clinical and administrative functions, reducing duplication and errors. 

• Customizable Reporting

Access to tailored reports allows you to monitor key performance indicators, identify trends, and make informed decisions. 

• Customer Support

Reliable customer support is essential, especially during transitioning to a new system. Check reviews to see how other users rate the support services of potential alternatives.

• Scalability

As your practice grows, your software should accommodate increased patient loads and additional practitioners without compromising performance.

• Compliance with Regulations

Ensuring the software complies with healthcare regulations, such as HIPAA, protects patient information and safeguards your practice against legal issues. 

• Cost-Effectiveness

Evaluate the total cost of ownership, including subscription fees, implementation costs, and any additional charges for updates or support. This evaluation helps ensure that the selected software delivers the features you need without exceeding your budget.

With a detailed analysis of top Therabille alternatives, you are equipped to select the right software fit for your clinic. But, before winding up, let’s explore how each system can be recommended based on your practice size. 

Practice Persona-Based Recommendations: Finding Your Perfect Match

​To effectively identify the most suitable practice management software for your needs, it's essential to assess your practice's characteristics, such as size, administrative capacity, and service specialization. This evaluation will help you pinpoint solutions that align with your specific requirements. Consider the following:​

1. Clinic Profile: The Growing Solo Practice

Team Size: 1-3 therapists

Characteristics: Expanding patient base, limited administrative support.

Key Needs: Affordable solutions, easy implementation, and efficient, minimalistic workflows.

Top Recommendations:

• Jane:  Its ease of use, scheduling, charting, and billing functions suit solo practitioners who need to get up and running quickly.
• Carepatron: Its affordability and quick deployment make it very attractive for a solo practitioner stepping up to more robust system functionality without an enterprise-level price tag.
  

2. Clinic Profile: The Multi-Location Enterprise

Team Size: 10+ therapists across multiple locations

Characteristics: Complex scheduling requirements, need for standardization across sites.

Key Needs: Advanced reporting, standardized protocols, and enterprise-grade security.

Top Recommendations:

• SpryPT: Designed exclusively for physical therapy, SpryPT combines an integrated EMR with billing capabilities and a 98% claim success rate, making it ideal for multi-location enterprises in the physical therapy arena. Its specialized features and rapid 2- to 4-week implementation ensure that larger organizations or practices with several locations can maintain consistency and quality across all sites.
• ModMed: With a focus on tailored solutions and an implementation timeline of 4 to 6 weeks, ModMed is well positioned to support larger organizations or enterprises that operate across multiple locations.
• athenaOne: Its scalability and deep integration capabilities make it a strong candidate for enterprises spanning several locations. Despite a longer implementation (around 11 weeks), its robust features suit complex operational needs.
  

3. Clinic Profile: The Specialization-Focused Clinic

Key Needs: Customizable templates, detailed outcome tracking, and specialized documentation tailored to unique treatment approaches.

Characteristics: Clinics with specialized treatment modalities and high documentation standards.

Top Recommendations:

• SPRY PT: Tailored specifically for physical therapy practices, SpryPT blends EMR and billing in a way that reflects the workflow of these clinics.
• ChiroFusion: For clinics that center their practice on chiropractic or related musculoskeletal therapies, this specialized system addresses the distinct documentation, scheduling, and billing needs of the field.

Real Results: Practices That Switched from Therabill

Mountain View Physical Therapy

Before:
A 3-therapist practice struggled with Therabill’s limited reporting capabilities and frequent claim rejections.

After Switching to SpryPT:

• Reduced claim denial rate from 12% to 2.8%
• Saved 9.5 hours per week on billing tasks
• Improved average collection time from 45 to 28 days

“The decision to switch from Therabill saved our small practice thousands in lost revenue and countless hours of frustration.”
— Dr. Michael Chen, Owner

Alliance Rehabilitation Centers

Before:
A multi-location rehabilitation network experienced difficulties managing multiple sites due to Therabill’s limited scalability and fragmented reporting.

After Implementing ModMed:

• Achieved centralized reporting across five locations
• Standardized workflows reduced staff training time by 68%
• Improved patient satisfaction scores by 23% through a more efficient intake process

FAQs

Q: Is Therabill worth it in 2025?

A: It depends on your practice size. Therabill works reasonably well for solo practitioners with basic billing needs (4.2/5 rating). However, it has notable weaknesses: customer support averages 2-3 day response times, the platform struggles with practices over 10-14 providers, and users report declining service quality since the 2016 WebPT acquisition.

Best for: Solo practitioners, 1-3 providers, simple billing scenarios.Not recommended for: Growing practices, multi-location clinics, those needing responsive support.

Q: How much does Therabill really cost?

A: Base price: $149/month per provider.

Hidden fees users report:

• Text reminders: $0.10 each ($1,200-2,400/year)
• Payment processing: Separate service required ($300-600/year)
• Setup: $500-1,000
• Data migration: $500-1,500
• Customization: $500-2,000

Q: Has Therabill declined since WebPT bought it?

A: Yes, according to long-term users. Multiple reviews specifically cite the 2016 WebPT acquisition as when service quality dropped.

Q: Can Therabill handle a growing practice?

A: No. User satisfaction drops sharply as practices grow:

• 1-3 providers: 4.3/5
• 4-10 providers: 3.9/5
• 11-15 providers: 3.2/5
• 16+ providers: 2.8/5

Q: How does Therabill's support compare to competitors?

A: Below average.

• Therabill: 3.7/5, 2-3 day response, email/phone only
• Category average: 4.2/5, 1-2 day response, multiple channels
• Top alternatives: 4.8/5, same-day response

Q: What's the best alternative to Therabill for PT practices?

A: SpryPT rates highest for physical therapy specifically (4.8/5 overall).

Q: How hard is it to switch from Therabill?

A: Most practices complete migration in 2-4 weeks with proper support.

Conclusion

When considering Therabill alternatives, there are several excellent options available in 2025. By reviewing user feedback and comparing the capabilities of these alternatives to Therabill, you can select the best solution to meet your needs. Backed by thoughtful, user-focused design and cutting-edge technology integrations, SpryPT meets the core requirements of billing, scheduling, and documentation. It also offers innovative AI-integrated features tailored specifically to address the evolving needs of today's clinics.

Ready to transform your physical therapy practice with a comprehensive solution that streamlines scheduling, billing, and patient engagement? Experience the efficiency and growth that SpryPT offers. Schedule your free demo today!