★★★★★4.8/5.0

Denial Management That Starts Before the Claim Gets Denied

SPRY helps rehab clinics reduce preventable denials by connecting eligibility, prior authorization, documentation, claim readiness, denial tracking, and follow-up in one workflow.

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2x
Faster patient check-ins
50%
more appointments booked online
75%
faster insurance verification

Trusted by 500+ Rehab Therapy Clinics

THE CHALLENGE

Most Denials Start Before Billing
Ever Sees the Claim

Denials are often created upstream

Eligibility gaps, missing auth, weak documentation, coding issues, modifier errors, or payer-rule misses can all create denial risk before the claim is submitted.

Billing teams lose time chasing context

When denials are worked outside the clinical and scheduling workflow, billers have to hunt for notes, auth details, visit history, payer rules, and claim context.

Patterns are hard to fix when denials are just queues

If denial reasons are not categorized and connected back to the source issue, teams keep fixing individual claims without fixing the workflow causing them.

CASE STUDY

How BEST Physical Therapy Made
Scheduling Easier for Patients

Noelle Ferree
PT, BEST Physical Therapy

With SPRY Patient Portal, BEST Physical Therapy gives patients more control over appointment booking and schedule changes, reducing scheduling back-and-forth for patients and staff.

24/7
Patient access
Online
Appointment booking
Self-service
Schedule management

“SPRY makes scheduling easy, allowing patients to book appointments online.”

Noelle Ferree, Physical Therapist, BEST Physical Therapy

|
20+ years serving Western Michigan
THE TRANSFORMATION

From Front Desk Dependency to Patient Self-Service

SPRY changes how teams manage prior auth before it affects the next visit or claim.

CAPABILITY
WITHOUT SPRY
WITH SPRY
Denial visibility
Denials tracked across payer portals, spreadsheets, or billing queues
Denial status and claim context visible in one workflow
Root cause
Teams fix the claim but may not see what caused it
Denial reasons connect back to eligibility, auth, documentation, coding, or claim issues
Follow-up
Billers hunt for notes, auth, and visit context manually
Claim, patient, visit, payer, and documentation context stay connected
Prioritization
Teams work denials manually in the order they find them
Billing teams can focus follow-up based on status, reason, payer, and action needed
Prevention
Same denial types repeat over time
Patterns help teams fix upstream workflows
Revenue impact
Collections are delayed by unclear ownership and missing context
Teams can recover revenue faster and reduce repeat issues

Hear How Therapists Stay Present, Finish Notes Faster, and Document With Confidence

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Got questions? We’ve got answers.

Need more help? Reach out to us.

What is SPRY Denial Management?
Does this connect to eligibility and prior auth?
Does SPRY support appeals and resubmissions?
How does SPRY help reduce denials?
Can billing teams see denial reasons?
Is Denial Management part of RCM & Billing?