IMPROVE PATIENT EXPERIENCE
Make Every Patient Touchpoint Easier
SPRY connects scheduling, reminders, waitlist, digital intake, kiosk, patient portal, eligibility, payments, and follow-up into one patient access workflow, so patients move through care with less friction and teams spend less time chasing information.
Trusted by leading outpatient rehab teams
THE PATIENT EXPERIENCE PLATFORM FOR REHAB CLINICS
See How Patients Move From First Contact to Follow-Up
Click each stage to see where patients get stuck and how SPRY helps reduce friction from booking to intake, check-in, payments, and follow-up.
Stage 1 of 8
Online Scheduling
Give patients a digital way to book, request, or manage appointments without always calling the front desk.
appointments booked
48
Today
Open slots available
6
Needs action
After-hurs requests
12
This week
More appointmetbooked onlin
50%
Patient portal
Online Appointment Access
Patients can move toward care faster when scheduling is not limited to phone calls.
01
Appointment request received
Patient selected preferred time
New
02
Provider availability checked
Location and visit type matched
Eligible
03
Patient preference captured
Preferred day and time saved
Ready
04
Appointment booked
Calendar updated
Confirmed
SPRY helps reduce scheduling back-and-forth by giving patients a clearer path to book and manage appointments.
Stage 2 of 8
Reminders
Send timely reminders and communication so patients arrive prepared and fewer visits fall through.
Reminders sent
184
This week
Confirmations received
126
This week
Cancellations flagged
18
Needs follow-up
Responses received
71
This week
Reminder + Communication Workflow
Patient communication stays connected to the schedule and visit workflow.
01
Upcoming appointment
Reminder ready
Scheduled
02
Copay identified
Plan-level detail
$35
03
Deductible remaining
Benefit detail found
$420
05
Estimated patient responsibility
Calculated before visit
$61.40
Digital intake reduces front desk cleanup and gives eligibility, documentation, and billing a cleaner starting point.
Stage 3 of 8
Prior Authorization
Track approvals, visit limits, expiration dates, renewals, and payer requirements
Auths monitored
318
Active
Visits at risk
24
Needs action
Expiring soon
12
This week
Renewals prepared
9
Ready
Authorization Risk Monitor
Authorization risk monitored before visits become denials
01
Approved visits
8 of 12 used
Active
02
Auth expiration
Expires in 9 days
Warning
03
Renewal trigger
2 visits remaining
Prepared
05
Missing payer requirement
Documentation needed
Clinician alerted
Authorization context stays connected to visits, notes, claims, and denial prevention.
Stage 4 of 8
Scheduling & Waitlist
Fill open slots, reduce avoidable cancellations, and protect provider capacity
Slots recovered
23
This week
Cancellations filled
18
+12%
Waitlist matches
41
Available
Open eval slots
6
Needs action
Scheduling + Waitlist Workflow
Demand, availability, and patient communication connected
01
Cancelled appointment
Tuesday 3:00 PM
Slot opened
02
Waitlist match found
Same visit type + location
Eligible
03
Patient contacted
Invite sent
Pending
04
Appointment booked
First accepted match
Filled
SPRY helps turn open capacity into completed visits without adding more manual front desk work.
Stage 8 of 8
Denials & Reporting
Prioritize denials, surface root causes, track trends, and prevent repeat revenue leakage
Denials prioritized
32
Open
Preventable issues
14
Flagged
Revenue at risk
$18.4K
This week
A/R trend
18.3 days
Improving
Intake + First-Visit Readiness
Recovery work and performance trends connected
01
Denial reason
Authorization limit
High priority
02
Root cause
Expired approval
Identified
03
Possible underpayment
Payer discrepancy found
Review
05
Revenue opportunity
Open slots + balances
Monitor
Digital intake reduces front desk cleanup and gives eligibility, documentation, and billing a cleaner starting point.
Stage 7 of 8
PAYMENTS & COLLECTIONS
Connect ERA posting, patient balances, payment links, and collections follow-up
ERA files posted
42
Today
Patient balances
$12.7K
Open
Payment links sent
86
This week
Collections visible
Live
Across workflow
Payments + Balance Workflow
Insurance and patient payment activity connected to billing
01
ERA received
Payment posting available
Posted
02
Patient balance
Balance visible
Open
03
Payment link
Ready to send
Available
05
Collections follow-up
Owner assigned
In progress
SPRY helps clinics see what has been paid, what is still open, and what needs follow-up.
Stage 6 of 8
Billing & Claims
Move from signed note to clean claim submission with fewer preventable errors
Clean claim rate
97.4%
This month
Issues resolved
37
Before submission
submitted
248
Today
Claim submission
24 hrs
Excel Therapy
Claim Readiness Workflow
Claim, payer, documentation, and billing checks connected
01
Claim created
Documentation linked
Ready
02
Payer rule check
2,400+ rules applied
Passed
03
Missing field
Referring provider required
Corrected
05
Submission status
Ready to send
Approved
Digital intake reduces front desk cleanup and gives eligibility, documentation, and billing a cleaner starting point.
Stage 5 of 8
Documentation & Coding
Connect SOAP notes, AI Scribe, coding, charges, and compliance before billing depends on the note
Notes ready
92%
Today
Incomplete notes
7
Blocking claims
AI drafts created
146
This week
Charge gaps found
6
Needs review
Documentation + Coding Readiness
Clinical documentation and billing context checked together
01
SOAP note status
Ready for review
In progress
02
Medical necessity
Required fields present
Confirmed
03
CPT linked
97110 + 97140
Supported
05
Modifier issue
GP modifier missing
Flagged
Digital intake reduces front desk cleanup and gives eligibility, documentation, and billing a cleaner starting point.
AI COMMAND CENTER
Command Center
An operator console for the revenue workflow, running right now.
LIVE DASHBOARD
Weekly performance
Key metrics across claims, revenue, and recovery
This week
Revenue protected
$18,420
This week
Claim issues caught
37
Before submission
Visits recovered
23
From open slots
Underpayments flagged
9
For review
Therapy Network of Florida paid $580.00 to a client in Tamarac, FL.
a few seconds ago
Tricare East paid $843.12 to a client in Augusta, GA.
a few seconds ago
Ambetter paid $213.64 to a client in Destin, FL.
a few seconds ago
American Continental paid $179.07 to a client in Plymouth, MI.
a few seconds ago
Teamsters Local 639 paid $279.17 to a client in Purcellville, VA.
a few seconds ago
PLATFORM
Start With One Revenue Workflow or Connect the Full Patient-to-Payment Journey
Digital Intake
Collect patient information, insurance details, consent forms, outcome measures, and visit context before the appointment.
Learn more
Eligibility Verification
Verify coverage, benefits, copays, deductibles, and plan details before care begins.
Learn more
Prior Authorization Agent
Track approvals, visit limits, expirations, renewals, and payer requirements before revenue is at risk.
Learn more
Scheduling Agent
Fill open slots, reduce avoidable cancellations, and connect scheduling logic to clinic capacity.
Learn more
RCM & Billing
Connect charge capture, claim creation, scrubbing, ERA, payments, and billing follow-up.
Learn more
Denial Management
Prioritize denied claims, surface root causes, and move revenue recovery forward with context.
Learn more
Traditional clinic vs. SPRY-powered clinic.
Before SPRY
Traditional clinic
Fragmented tools. Manual work. Revenue risk found late.
Cancellation rate
17%
Monthly appointments
827
Documentation time
30–40 min / eval note
Claim submission
Delayed by manual handoffs
Auth denials
Tracked after the fact
with SPRY
SPRY-powered clinic
One workflow. Earlier visibility. More revenue retained.
Cancellation rate
7.5%
Monthly appointments
1,590
Documentation time
~5 min / eval note
Claim submission
24 hrs
Auth denials
95% reduction
Manual timeline
42 days
Visit → payment
SPRY timeline
18 days
Visit → payment
Real Results From Real Rehab Practices
SPRY helps rehab teams improve revenue, reduce preventable denials, and accelerate reimbursement by connecting authorization, documentation, billing, and reporting in one workflow
“SPRY transformed our billing. We cut denials by 95%, boosted revenue by over 20% on a $5.2M base”
Marc Douek Founder · 30+ clinics
~20%
Revenue uplift
95%
Reduction in authorization denials
40% faster
Reimbursement
~75%
Authorization workflow automated
This is Just One Part of SPRY - Explore Related Features
Digital Intake
Collect cleaner patient, insurance, consent, outcome, and visit information before the appointment.
● NEWEligibility Verification
Confirm coverage, benefits, copays, deductibles, and plan details before appointments are finalized.
Prior Authorization Agent
Track approved visits, limits, expiration dates, renewals, and payer requirements before revenue is at risk.
Scheduling Agent
Use connected scheduling logic to reduce open slots, recover cancellations, and keep provider capacity filled.
RCM & Billing
Connect documentation, charge capture, claim scrubbing, ERA, payments, and billing follow-up.
Denial Management
Work denied claims with clearer reason codes, payer context, ownership, and next steps.
FAQ