The Hybrid Horizon Mastering Blended RCM Models

In this episode of the Spry Podcast, Alex speaks with Val Banker and Sarah about how healthcare organizations can successfully implement hybrid revenue cycle management (RCM) models. They discuss blending in-house teams with offshore partners, aligning around KPIs, and using automation and pilots to improve efficiency. The conversation also explores how AI, technology, and strategic partnerships could reshape revenue cycle operations in the years ahead.
Speakers
Alex Bendersky
Healthcare Technology Innovator
Sarah Ealy
Director of RCM Services, SPRY PT
Velnette Fenker
VP, RCM at Team Rehabilitation Physical Therapy
Key Takeaways

A hybrid RCM model combines in-house teams with external or offshore partners, allowing healthcare organizations to balance stability with flexibility while accessing specialized talent and scaling operations more efficiently.

Successful outsourcing starts with clearly identifying the problem you are trying to solve—whether it’s verifications, AR follow-ups, or denial management—and fixing internal processes before delegating them to external partners.

Strategic partnerships work best when there is strong alignment around KPIs, transparency, and shared accountability, often using pilot projects, performance-based contracts, and regular collaboration to continuously refine workflows.

The future of revenue cycle management will rely on a mix of automation, AI, and human expertise, with organizations taking calculated risks, testing innovations through pilots, and maintaining a strong focus on patient and clinician experience.

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7

The Hybrid Horizon Mastering Blended RCM Models

In this episode of the Spry Podcast, Alex speaks with Val Banker and Sarah about how healthcare organizations can successfully implement hybrid revenue cycle management (RCM) models. They discuss blending in-house teams with offshore partners, aligning around KPIs, and using automation and pilots to improve efficiency. The conversation also explores how AI, technology, and strategic partnerships could reshape revenue cycle operations in the years ahead.

Watch Podcast

Our Expert Panel

Alex Bendersky
Healthcare Technology Innovator
Alex Bendersky brings 20+ years of experience advancing patient care through digital health solutions and value-based care models. He partners with leading organizations to deliver transformative care and improve operational efficiency.
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Sarah Ealy
Director of RCM Services, SPRY PT
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Velnette Fenker
VP, RCM at Team Rehabilitation Physical Therapy
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What’s Inside This Episode

A hybrid RCM model combines in-house teams with external or offshore partners, allowing healthcare organizations to balance stability with flexibility while accessing specialized talent and scaling operations more efficiently.

Successful outsourcing starts with clearly identifying the problem you are trying to solve—whether it’s verifications, AR follow-ups, or denial management—and fixing internal processes before delegating them to external partners.

Strategic partnerships work best when there is strong alignment around KPIs, transparency, and shared accountability, often using pilot projects, performance-based contracts, and regular collaboration to continuously refine workflows.

The future of revenue cycle management will rely on a mix of automation, AI, and human expertise, with organizations taking calculated risks, testing innovations through pilots, and maintaining a strong focus on patient and clinician experience.
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The SPRY's dedication to meeting my clinic's unique needs, together with their excellent customer service, ultimately won me over and convinced me to purchase their equipment. Their functional mobility assessment site has proven to be an effective online tool for developing a relationship with prospective customers. They have been excellent partners in meeting my EMR demands and are generally attentive to my requests.
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