The hidden cost of prior auth: Clinic leaders shared how delays and denials directly impact patient care, revenue, and staff morale.

AI as a workflow partner, not a replacement: Early adopters emphasized that automation works best when combined with staff oversight and clinical judgment.

Data matters for payer trust: Consistent eligibility checks and structured documentation were highlighted as critical to reducing disputes and securing approvals.

Change management is the make-or-break: Successful implementations came down to staff training, role clarity, and tracking metrics from day one.