UPCOMING

The Therapy Breakthrough: How Leading Clinics Are Boosting Revenue & Slashing Admin Time by 80%

Join Janesa Paver from CAM PT, Patty Ostrander and Dana Miller from Lee PT, and Nate Hill from SPRY as they discuss how clinics are handling prior authorization and eligibility — what’s working, what’s not, and where AI-driven automation is making a real difference.

The Therapy Breakthrough: How Leading Clinics Are Boosting Revenue & Slashing Admin Time by 80%

Join Janesa Paver from CAM PT, Patty Ostrander and Dana Miller from Lee PT, and Nate Hill from SPRY as they discuss how clinics are handling prior authorization and eligibility — what’s working, what’s not, and where AI-driven automation is making a real difference.
Speakers
Dr. Katie O’Bright
Founder of Redefine Health Education
Dr. Katie O'Bright is a physical therapist and educator who has spent the majority of her clinical career in multidisciplinary primary care settings. She started her career as an active duty Army PT where she worked in a Soldier Centered Medical Home, co-located with primary care physicians, psychologists and other valued support staff.Since then, she has worked in multidisciplinary care settings in academic health systems and private practices. Dr. O'Bright founded Redefine Health Education with the mission of getting physical therapists into primary care through education, mentorship and consulting. She served as the Education Chair to the APTA Federal’s Primary Care Special Interest Group (PC-SIG) from 2022-2025, where she launched the Primary Care PT Summit & Think Tank and led the workgroup for the consensus definition of primary care PT. As of 2025, she is still an active member of the PC SIG. Dr. O’Bright is the host of The Primary Care PT Podcast and teaches continuing education courses related to primary care PT through Redefine Health Education.
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Alex Bendersky
Healthcare Technology Innovator
Alex Bendersky brings 20+ years of experience advancing patient care through digital health solutions and value-based care models. He partners with leading organizations to deliver transformative care and improve operational efficiency.
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Dana Miller
Front Desk Coordinator, Lee Physical Therapy Wellness LLC
Janesa Paver
VP of Finance, CAM Physical Therapy
Patty Ostrander
Office Manager, Lee Physical Therapy Wellness
Alex Bendersky
Healthcare Technology Innovator
Key Takeaways

The hidden cost of prior auth: Clinic leaders shared how delays and denials directly impact patient care, revenue, and staff morale.

AI as a workflow partner, not a replacement: Early adopters emphasized that automation works best when combined with staff oversight and clinical judgment.

Data matters for payer trust: Consistent eligibility checks and structured documentation were highlighted as critical to reducing disputes and securing approvals.

Change management is the make-or-break: Successful implementations came down to staff training, role clarity, and tracking metrics from day one.

What You’ll Learn

The hidden cost of prior auth: Clinic leaders shared how delays and denials directly impact patient care, revenue, and staff morale.

AI as a workflow partner, not a replacement: Early adopters emphasized that automation works best when combined with staff oversight and clinical judgment.

Data matters for payer trust: Consistent eligibility checks and structured documentation were highlighted as critical to reducing disputes and securing approvals.

Change management is the make-or-break: Successful implementations came down to staff training, role clarity, and tracking metrics from day one.

Webinar #

The Therapy Breakthrough: How Leading Clinics Are Boosting Revenue & Slashing Admin Time by 80%

Join Janesa Paver from CAM PT, Patty Ostrander and Dana Miller from Lee PT, and Nate Hill from SPRY as they discuss how clinics are handling prior authorization and eligibility — what’s working, what’s not, and where AI-driven automation is making a real difference.

Watch Webinar

Our Expert Panel

Dana Miller
Front Desk Coordinator, Lee Physical Therapy Wellness LLC
Dana Miller is the Front Desk Coordinator at Lee Physical Therapy & Wellness, where she is the first point of connection for patients and families. From managing check-ins to coordinating daily schedules, Dana ensures that the clinic runs smoothly while patients feel welcomed and supported from the moment they arrive. Her frontline perspective gives her a clear view into the challenges and opportunities in patient access, making her a valuable voice in reimagining clinic operations.
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Janesa Paver
VP of Finance, CAM Physical Therapy
As Vice President of Finance at CAM Physical Therapy & Wellness Services, Janesa Paver brings nearly two decades of experience shaping clinic operations and financial strategy. Having started her journey at the front desk, she has a unique 360-degree view of how front-line workflows, billing, and business processes come together to impact both patient care and practice performance. Today, she leads CAM’s financial operations while staying deeply connected to the patient-first mission that has guided her career.
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Patty Ostrander
Office Manager, Lee Physical Therapy Wellness
Patty Ostrander has served as the Office Manager at Lee Physical Therapy Wellness for over 20 years, bringing deep experience in practice management and operational excellence. She oversees all aspects of day-to-day operations, from managing insurance claims and preparing aging reports to handling credentialing and compliance. Patty’s dedication ensures the clinic runs efficiently, remains compliant, and continues delivering high-quality care to patients.
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Alex Bendersky
Healthcare Technology Innovator
Alex Bendersky brings 20+ years of experience advancing patient care through digital health solutions and value-based care models. He partners with leading organizations to deliver transformative care and improve operational efficiency.
Read More

What You’ll Gain from This Webinar

The hidden cost of prior auth: Clinic leaders shared how delays and denials directly impact patient care, revenue, and staff morale.

AI as a workflow partner, not a replacement: Early adopters emphasized that automation works best when combined with staff oversight and clinical judgment.

Data matters for payer trust: Consistent eligibility checks and structured documentation were highlighted as critical to reducing disputes and securing approvals.

Change management is the make-or-break: Successful implementations came down to staff training, role clarity, and tracking metrics from day one.

Lessons from the Frontlines

Get real-world advice on tech selection, implementation, and keeping the human touch.
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Outpatient rehab is evolving fast, and so should the way clinics attract and manage patients. This whitepaper explores how leading therapy groups are connecting Zocdoc’s patient-facing platform with AI-driven operations to streamline scheduling, boost patient acquisition, and reclaim hours of clinical time.

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