#1 EHR for PT/OT Rehab
★★★★★4.8/5.0

Denial Management That Starts Before the Claim Gets Denied

SPRY helps rehab clinics reduce preventable denials by connecting eligibility, prior authorization, documentation, claim readiness, denial tracking, and follow-up in one workflow.

Request a Demo
2x
Faster patient check-ins
50%
more appointments booked online
75%
faster insurance verification

Trusted by 1000+ Rehab Therapy Clinics

THE CHALLENGE

Most Denials Start Before Billing
Ever Sees the Claim

Denials are often created upstream

Eligibility gaps, missing auth, weak documentation, coding issues, modifier errors, or payer-rule misses can all create denial risk before the claim is submitted.

Billing teams lose time chasing context

When denials are worked outside the clinical and scheduling workflow, billers have to hunt for notes, auth details, visit history, payer rules, and claim context.

Patterns are hard to fix when denials are just queues

If denial reasons are not categorized and connected back to the source issue, teams keep fixing individual claims without fixing the workflow causing them.

CASE STUDY

Real Results From Cleaner Denial Workflows

SPRY helps rehab teams reduce preventable denials by connecting eligibility, authorization, documentation, claims, payer follow-up, and reporting in one workflow.

5,007
Total cases checked
97%
Authorization approval rate
4,028
No auth required after check
25
Denied or pending

“Before SPRY, one person handled benefits and authorization for all six locations and did not have time to verify every single visit. Now with SPRY, we get daily verification. Every morning when we come in, we already know the benefits for every single one of our patients. That helps us stop visits before they become rejections.”

Janesa Paver, VP of Finance, CAM Physical Therapy

|
6 locations, Maryland | Community-based bilingual outpatient care since 2003
THE TRANSFORMATION

From Front Desk Dependency to Patient Self-Service

SPRY changes how teams manage prior auth before it affects the next visit or claim.

CAPABILITY
WITHOUT SPRY
WITH SPRY
Denial visibility
Denials tracked across payer portals, spreadsheets, or billing queues
Denial status and claim context visible in one workflow
Root cause
Teams fix the claim but may not see what caused it
Denial reasons connect back to eligibility, auth, documentation, coding, or claim issues
Follow-up
Billers hunt for notes, auth, and visit context manually
Claim, patient, visit, payer, and documentation context stay connected
Prioritization
Teams work denials manually in the order they find them
Billing teams can focus follow-up based on status, reason, payer, and action needed
Prevention
Same denial types repeat over time
Patterns help teams fix upstream workflows
Revenue impact
Collections are delayed by unclear ownership and missing context
Teams can recover revenue faster and reduce repeat issues
FEATURES

Everything Needed to Work Denials With Context, Built In

Denial Tracking

Track denied or rejected claims with payer, reason, claim status, patient, and visit context.

Source Context

Connect denial reasons back to eligibility, auth, documentation, coding, and claim details.

Prioritized Follow-Up

Help billing teams focus on the claims that need action first.

Next-Step Workflows

Support correction, resubmission, appeal, payer outreach, and follow-up.

Pattern Visibility

Routes complex cases with payer details, reference IDs, patient context, and documentation attached.

Workflow Feedback

Use denial patterns to improve eligibility, auth, and billing behavior.

THE CLINIC IMPACT

Fewer Preventable Denials. Faster Revenue Recovery.

2x
Faster patient check-ins
50%
more appointments booked online
75%
faster insurance verification
THE DENIAL MATH

12.9% denial rate ~8.6% with SPRY

=

4.3% fewer claims denied

On $1M in monthly claims

=

$43,000 less revenue tied up in denials every month

Hear How Therapists Stay Present, Finish Notes Faster, and Document With Confidence

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Got questions? We’ve got answers.

Need more help? Reach out to us.

What is SPRY Denial Management?
Does this connect to eligibility and prior auth?
Does SPRY support appeals and resubmissions?
How does SPRY help reduce denials?
Can billing teams see denial reasons?
Is Denial Management part of RCM & Billing?